What are the responsibilities and job description for the Senior Manager, Fulfillment and Logistics position at Fitt Talent?
Fitt Talent Partners is a specialized recruitment firm working with top health, fitness, and wellness companies.
We're filling this role for a client - A fast-growing human performance company offering the highest quality supplements designed to enhance physical and cognitive well-being.
Job Description
We are seeking a dynamic and experienced Senior Manager, Fulfillment and Logistics to lead our end-to-end fulfillment operations, inventory management, and third-party logistics (3PL) partnerships. This pivotal role is integral to supporting our high-volume direct-to-consumer (D2C) business and expanding retail operations. The ideal candidate will bring a proven track record in fulfillment operations, particularly in retail and e-commerce environments, with a strong preference for experience in the CPG or health and wellness sectors. This is an exciting opportunity for a strategic thinker to drive operational excellence, enhance customer satisfaction, and scale a growing business.
Responsibilities
Fulfillment Operations :
Manage day-to-day operations of order fulfillment, ensuring accurate and on-time delivery.
Collaborate with internal teams to forecast order volumes and align fulfillment capacity accordingly.
Identify and implement process improvements to streamline operations, reduce costs, and minimize order errors.
Third-Party Logistics (3PL) Management :
Serve as the primary liaison with 3PL partners, ensuring adherence to service level agreements (SLAs).
Monitor KPIs (e.g., shipping accuracy, order cycle time, on-time delivery) and address any performance issues promptly.
Negotiate contracts and maintain strong relationships with fulfillment and shipping vendors.
Retail Logistics :
Set up and oversee processes for wholesale channel logistics including bulk order coordination, palletization, and compliance with retailer requirements for delivery windows and packaging standards.
Serve as the primary logistics liaison for retail partners, ensuring accurate inventory allocation, on-time shipments, and alignment with store-level replenishment schedules.
Inventory Management :
Oversee inventory accuracy, cycle counting, and reconciliation across fulfillment locations.
Work cross-functionally with the operations team to ensure optimal inventory levels and prevent stockouts.
Implement systems to monitor product quality and shelf life, particularly for supplements requiring temperature or time-sensitive handling.
Operational Strategy :
Develop and implement fulfillment strategies to support company growth, seasonal demand, and new product launches.
Leverage technology and automation to improve scalability and efficiency.
Customer Experience :
Partner with the customer support team to address fulfillment-related issues and drive customer satisfaction.
Proactively resolve any shipping delays, returns, or product damage claims.
Requirements
Retail and eCommerce Experience : Proven track record in retail and eCommerce operations (preferably for a CPG company), with a focus on fulfillment and logistics.
Excellent communication and organizational skills.
Capable of coaching others and providing feedback.
Creative problem-solving and strategic thinking.
Efficient knowledge of customer service tech platforms and Shopify systems.
A high level of empathy for the customer and curiosity about their experience with us.
Working knowledge and experience with various CRM and / or automation platforms.
Location
This position is a hybrid role in-person out of Park City, Utah headquarters.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Senior Manager, Fulfillment and Logistics?
Sign up to receive alerts about other jobs on the Senior Manager, Fulfillment and Logistics career path by checking the boxes next to the positions that interest you.
