Assistant Retail Store Manager

Company Overview

Fitz's Fish Ponds is a distinguished company known for designing, constructing, and maintaining

outstanding ponds, waterfalls, and other water features. We believe that each water feature should

be unique and welcome creative concepts. Our teams are made up of talented and creative

individuals, and as our company expands, we are constantly seeking to welcome more members to

our team!

Position Summary

As an Assistant Retail Store Manager, you will be responsible for the daily operations of the store, including

employee management, driving sales, and providing outstanding customer service to our clients.

You will play a key role in overseeing the store budget, inventory, merchandising, order fulfillment,

projects, and events, while also cultivating a creative and collaborative atmosphere that embodies

our dedication to customer success.

Responsibilities

• Oversee the training process for new employees, focusing on FFP culture, product
  
  

knowledge, sales techniques, and various associate responsibilities. Ensure that all team

members are held accountable for their individual KPIs and objectives.

• Develop staff by enhancing their knowledge and offering opportunities for ongoing growth;
  
  

establish succession plans to prepare associates for future promotions.

• Ensure payroll alignment by managing store schedules, overseeing labor costs, and
  
  

adjusting to business conditions according to weekly, monthly, and quarterly sales. Plan

payroll and scheduling based on store traffic to guarantee that the team is adequately staffed

to assist customers effectively.

• Establish an effective inventory management process by utilizing our POS and company
  
  

software system. This includes executing essential business directives like price adjustments

and ticketing procedures. To ensure loss prevention, focus on training associates,

overseeing daily store activities, and ensuring that company policies are adhered to at all

times.

• Uphold the store's visual standards in alignment with the company's culture and creative
  
  

vision, ensuring that product displays are consistent with other locations. Take the lead in

making decisions regarding visual merchandising strategies, tailored to the layout and

specific requirements of the store.

• Responsible for maintaining appropriate product levels in both the greenhouse and on the
  
  

sales floor by strategically planning and managing floor replenishment.

• Analyze sales figures, interpret trends, and forecast future sales to manage all controllable
  
  

costs and keep operations profitable.

• Provide an exceptional and meaningful customer service experience that promotes the
  
  

product and builds brand relationships. Service multiple customers at a time, multi-task

and/or handle projects simultaneously.

• Tasked in assisting in the cleaning and upkeep of the koi fish, plants, green houses, store
  
  

tanks while ensuring the overall property is well-kept at all times. Keep the outdoor area

well-maintained as necessary, which includes activities such as leaf blowing, weeding, and

planting.

• Recognize the appropriate moments to refer a customer to another department within the
  
  

organization, such as Construction or Service, while ensuring that all relevant information is

collected.

• Perform any other duties and responsibilities as needed
  
  

Qualifications

• 3-4 years of experience in Retail Store Management or similar industry - Required
• 3-4 years of experience managing and leading a team of associates - Required
• Extraordinary interpersonal and communication skills, both verbal and written
• Ability to carry out job responsibilities in a high-volume, fast-paced setting - Required
• Physical requirement involving the exertion of force up to 45 pounds, including standing,
  
  

lifting, and walking flights of stairs

• High School Diploma, GED or equivalent - Required
• Available for varied weekly shifts including weekends, holidays, peak seasons, open and
  
  

closings as needed - Required

• Familiarity with ponds, aquariums, aquatic plants or fish - a plus!
  
  

Position Information

Full-Time | $45k - $60k/annual salary

Tuesday - Saturday from 8:00am - 6:00pm (Days and Hours may vary)

Benefits

• 401k and company match
• Dental Insurance
• Medical Insurance
• Vision Insurance
• Employee company discount
• High-growth and promotion opportunities!
  
  

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