What are the responsibilities and job description for the IT Support Specialist position at Fitzii?
IT Support Specialist
Before applying for this role, please read the following information about this opportunity found below.
Company : Score Sports
Type : Full-time
About SCORE Sports
Founded in 1975, SCORE has been a grassroots partner with club sports, working at the national, state, and local levels to provide uniforms and equipment for youth sports. While we have historically focused on soccer, SCORE now provides uniforms and equipment across a range of sports including flag football, basketball, volleyball, baseball, and more. SCORE has manufacturing facilities in North America, enabling us to provide custom uniforms faster and with exceptional quality. Join the SCORE team and help us continue our mission to support the next generation of athlete!
About the Position
We are looking for a motivated and tech-savvy IT Support Specialist to join our team. In this role, you will be the first point of contact for employees seeking assistance with technical issues. You will provide support for a wide range of hardware, software, and network problems, ensuring that our staff can work efficiently with minimal downtime. The role requires the ability to adapt swiftly to shifting priorities and deliver consistent and quality customer care.
About You
- 3 years of experience in a desktop support environment
- An Associate’s degree in Information Technology or a related field
- Relevant entry-level certifications preferred, examples : CompTIA, Microsoft MTA, and ITIL 4 Foundation
- Knowledge of IT helpdesk systems (e.g., Jira)
- Knowledge of Microsoft ecosystem (Windows OS, Active Directory, Exchange Server, Office 365)
- Knowledge of MacOS and the Apple devices ecosystem
- Knowledge of IT networking concepts
- Knowledge of Collaboration Tools like Zoom, Slack, etc.
- Knowledge of EDR, Remote Monitoring, Domain Management tools is a plus
- Ability to provide friendly and professional customer service while addressing technical issues, ensuring clear communication and timely resolution of user concerns.
- Strong problem-solving and time management skills and attention to detail
- Ability to work independently and as part of a team
- Proficiency in Spanish language is highly desirable
Key Responsibilities
Physical Requirements :
This role may require the ability to lift and carry equipment weighing up to 50 pounds, such as desktops, monitors, printers, and other IT hardware. Additionally, technicians may need to bend, kneel, and reach in order to set up or troubleshoot equipment in the office / data center. Flexibility with these physical tasks is essential to support the needs of the role effectively.
Pay & Benefits
Score Sports offers competitive pay and benefits. Benefits include medical, dental, vision, life insurance, and 401K.
Salary range is $65,000 to $75,000 depending on experience.
Note, this is an onsite position.
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Salary : $65,000 - $75,000
