What are the responsibilities and job description for the After Hours Account Coordinator position at FitzMark?
Who We Are:
FitzMark is a third-party logistics provider specializing in all modes of transportation. We deliver best-in-class services for both our customers and carriers by leveraging our proprietary technology, DASH, and maintaining a proactive operational approach to ensure all logistics needs are guaranteed. With offices strategically located in Indianapolis (HQ), Chattanooga, Birmingham, Buffalo, Omaha, Atlanta, Gainesville, and Kansas City, FitzMark has been able to sustain growth in a complex industry and market.
At FitzMark, success is driven by emphasizing our employees’ accomplishments in a collaborative and dynamic environment. We provide the tools and resources necessary to promote a culture of ownership and accountability to guide your career path and financial freedom.
Are you ready to make your mark?
Duties and Responsibilities:
- Communicate professionally and effectively over the phone, via email, and in-person to all customers and team members
- Create loads for assigned customers in our Transportation Management System
- Coordinate and schedule pickups and deliveries
- Utilize Transportation Management System to enter bids and notate customer communication
- Proactively deliver tracking updates to customers
- Utilize our Transportation Management System to enter tracking information
- Service multiple customers accounts concurrently, often meeting deadlines
- Continuously build and increase your industry knowledge
Experience and Qualifications:
- High School Diploma Required
- Minimum of 1-year Customer Service Experience or Third-Party Logistics Experience is a Plus
- Previous Sales Experience is a Plus
Knowledge and Skills:
- Ability to develop and maintain ongoing relationships with accounts
- Strong negotiation and persuasive skills
- Sense of urgency when resolving customer issues
- Attention to detail without sacrificing accuracy
- Ability to manage multiple tasks in a fast-paced environment
- Proficient in Excel and Outlook
- Professional phone skills
- Exceptional communication, both written and verbal
Benefits and Perks:
- Paid Industry Training
- On-Site Gym (Indianapolis, Chattanooga, Birmingham)
- 401(k) with Company Match
- Employee Assistance Program (EAP)
- Health and Wellness Program
- Paid PTO and Holidays Unlimited PTO Policy on 1-Year Anniversary
- Free Onsite Parking
- Casual Dress Code
FitzMark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment , including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
