What are the responsibilities and job description for the Customer Experience Coordinator position at Five Below?
Five Below is a dynamic retail environment where innovation meets affordability. As an Assistant Store Manager, you'll be responsible for supporting the Store Manager in leading the store team, driving sales, and controlling expenses.
About the Job
The Assistant Store Manager is responsible for assisting the Store Manager in overseeing the daily activities of all store associates, including receiving and organizing new stock, training crew members on customer service, and assisting with opening and closing procedures. You'll also be responsible for managing the entire process of opening or closing the store, including securing cash and ensuring everything is in place for a smooth daily operation.
As a member of our leadership team, you'll have the opportunity to drive store sales and control expenses by optimizing merchandising, staff performance, and customer service. You'll also be responsible for supporting the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures.
Responsibilities:
- Assist Store Manager in overseeing daily activities
- Train crew members on customer service
- Assist with opening and closing procedures
- Manage store operations, including receiving and organizing new stock
- Drive store sales and control expenses
Qualifications:
- High school graduate or equivalent
- College experience preferred
- Minimum 1 year of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
