Patient Access Specialist

Position Purposes: The Patient Access Specialist under the supervision of the Chief Medical Systems Officer will facilitate patient access to healthcare services and support the delivery of high-quality patient care. The Patient Access Specialist will ensure that patients have a smooth and efficient registration process when accessing healthcare services. The Patient Access Specialist will follow all clinical protocols, agency policies and procedures to include confidentiality, HIPPA, and OSHA while operating within the State of Alabama regulations. The Patient Access Specialist is willing to work in a diverse environment and is comfortable working with People Living with HIV (PLWH) and LGBTQ Community.

Essential Functions:

• Face and voice of the agency.
• Provide excellent customer service in a diplomatic and compassionate manner when engaging in face -to-face, phone, and electronic contact with all clients of Five Horizons Health Services.
• Must be able to meet with patients in their various stages of care and be compassionate to their situation and be able to communicate effectively with them and their families.
• Calls patients before appointments to remind of documentation to bring in i.e., driver’s license, insurance cards, enrollment letter, and confirm appointments.
• Solicit client demographic information and insurance information each visit and never read off to patient what is in Intergy whether patient is face to face or by phone.
• Scan all required documents such as: Consent for Treatment, HIPAA, ID etc.
• Verify the presence of all applicable paperwork on the patient account to include but not limited to consent for treatment, financial responsibility, etc.
• Obtains signature for file on all required forms prior to clients being seen in the clinic for billing purposes and/or eligibility.
• Makes corrections as necessary to improve the Patient Registration System.
• Collect co-pays, deductibles, and patient outstanding balances upon service date and print patient summaries.
• Collects third party recipient health cards, obtains photocopies of the card, and explains the program to the beneficiaries.
• Complete insurance verification before checking in patients; discuss coverage and expected out of pocket costs that may be associated with treatment.
• Utilize EMR to send task to clinical and social services team members.
• Keep provider schedules updated throughout the day (cancellations, no-shows, add-ons moves)
• Answers telephone and directs calls to appropriate staff member/department.
• Maintains an updated list of all departments, personnel, and extensions to assure proper transfer of calls.
• Performs any other duty as assigned.

Responsibilities:

• Provide excellent customer service in a diplomatic and compassionate manner when engaging in face -to-face, phone, and electronic contact with all clients of Five Horizons Health Services.
• Must be able to meet with patients in their various stages of care and be compassionate to their situation and be able to communicate effectively with them and their families.
• Calls patients before appointments to remind of documentation to bring in i.e., driver’s license, insurance cards, enrollment letter, and confirm appointments.
• Solicit client demographic information and insurance information each visit and never read off to patient what is in Intergy whether patient is face to face or by phone.
• Verify the presence of all applicable paperwork on the patient account to include but not limited to consent for treatment, financial responsibility, etc.
• Obtains signature for file on all required forms prior to clients being seen in the clinic for billing purposes and/or eligibility.
• Makes corrections as necessary to improve the Patient Registration System.
• Collect co-pays, deductibles, and patient outstanding balances upon service date and print patient summaries.
• Collects third party recipient health cards, obtains photocopies of the card, and explains the program to the beneficiaries.
• Complete insurance verification before checking in patients; discuss coverage and expected out of pocket costs that may be associated with treatment.
• Utilize EMR to send task to clinical and social services team members.
• Keep provider schedules updated throughout the day (cancellations, no-shows, add-ons moves)
• Answers telephone and directs calls to appropriate staff member/department.
• Maintains an updated list of all departments, personnel, and extensions to assure proper transfer of calls.

Education/Professional:

• High school diploma or equivalent
• Minimum of 2 years medical office experience
• Knowledge and experience with multi-ethnic, gay, lesbian, bisexual, transgender clients
• EMR Experience
• Healthcare finance and/or healthcare insurance experience
• Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration

Physical Requirements:

• Work is primarily office-based.
• Must be able to lift at least 30 pounds.
• Occasional carrying, pushing, and pulling.
• Working hours vary and may include evenings/nights, and multiple locations.
• Work with a diverse population.
• Standing and/or sitting for extended periods of time
• Physical ability to participate in training sessions, presentations, and meetings.

Other Duties: Patient Access Specialist

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $40,000