Patient Engagement Specialist

Position Title: Patient Engagemant Specialist

Reports To: Director of Healthcare Operations – Montgomery

Department: Clinic

Position Purposes: To identify and re-engage HIV patients lost to care and address barriers to accessing Clinical and Social Services within FHHS' Southern Region. Additionally, the Patient Navigator leads systemwide HIV-specific Consumer Advisory Boards (CABs), fostering solution-focused patient feedback to enhance care delivery and organizational responsiveness. This position serves as a key liaison between patients, FHHS departments, and the community, promoting collaboration, trust, and patient-centered care.

Essential Functions:

Re-engagement (under supervision of the Director of Healthcare Operations – Montgomery):

· Identify HIV patients who have been lost to care and make all reasonable efforts to reconnect them with Clinical Services at FHHS.

· Collaborate with the Social Services Department to ensure patients re-engaged in Clinical care are also connected with FHHS Social Services, when applicable.

· Maintain a clear distinction between the roles of Patient Navigator and Social Worker, ensuring patients understand that the Patient Navigator facilitates connections but does not provide Social Services.

·Assist patients in identifying barriers to care and collaborate with Clinic and Social Services teams to help resolve these issues.

· Consistently document re-engagement efforts, including successes and challenges, to monitor progress and inform strategies.

· Provide recommendations to the Clinic, Social Services, and Senior Leadership on effective strategies for patient linkage, retention, and re-engagement.

·Actively participate in discussions and decisions impacting patient care and wellbeing.

· Participate in No-Show Rate Committee meetings.

· Participate in relevant meetings with the Clinic and Social Services.

·Perform all other duties as assigned by the Director of Healthcare Operations.

Consumer Advisory Board (under supervision of the Director of Clinical Quality Management):

· Organize and facilitate quarterly in-person Consumer Advisory Board (CAB) meetings in Starkville, Tuscaloosa, Montgomery, and Dothan.

·Conduct CAB meetings in a manner that prioritizes solution-focused feedback from patients, emphasizing a culture of positive intent from FHHS.

·Act as a liaison between FHHS and patients, balancing the role of positively representing FHHS with objectively acknowledging and addressing patient concerns.

·Provide skillful and empathetic explanations to patients when concerns cannot be addressed as requested.

·Assess and prioritize feedback, distinguishing between actionable and non-actionable input.

·Following each CAB meeting, prepare detailed documentation of patient feedback and submit it to the Director of Clinical Quality Management for further dissemination to relevant staff or departments.

· Before each CAB meeting, meet with the Director of Clinical Quality Management to review and document actions taken to address feedback from the previous meeting.

· Present a formal progress report at each CAB meeting, including explanations for concerns that were not acted upon.

· Participate in relevant meetings in the Compliance Department.

·Perform all other duties as assigned by the Director of Clinical Quality Management.

Patient Relations:

·Maintain professional boundaries with patients at all times.

·Maintain strict confidentiality regarding patient information.

·Disclose any patient relationships which may pose a conflict of interest to the Director of Clinical Quality Management.

· Prioritize relationship-building with patients in order to maximize engagement in care and CAB.

Culture and Communication:

· Participate in consistent standing meetings with the Director of Healthcare Operations and the Director of Clinical Quality Management.

· Build and maintain strong, collaborative relationships with all FHHS departments to support shared goals and improve patient outcomes.

·Actively contribute to fostering a trust-based organizational culture that emphasizes transparency, collaboration, and healthy communication.

·Serve as a positive representative of FHHS in the community, demonstrating the organization’s values and mission.

Utilize FHHS resources

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $45,000