What are the responsibilities and job description for the Golf Experience Lead position at Five Iron Golf Philadelphia LLC?
Five Iron Golf is the country's premier indoor golf and entertainment experience, with 26 locations nationwide and more on the way. Five Iron Golf’s core mission is to seamlessly meld golf and entertainment, and in the process make golf inclusive and accessible for all.
The Golf Experience Lead is responsible for leading the Golf Experience Team in guiding our guests through their Five Iron Golf experience, ensuring guest satisfaction and engagement by highlighting all the fun that golf and Five Iron have to offer.
Responsibilities include, but are not limited to, the following:
- Manage with and through associates to deliver an exceptional guest experience by overseeing pre-visit communications, onsite interactions, and post-visit follow-ups.
- Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings.
- Serve as the in-house expert on our golf simulator technology, using your expertise to ensure guests have the best possible experience, while connecting guests with other offerings such as leagues, memberships, swing evaluations, and club fittings.
- Oversee the sales, execution, and management of Five Iron Golf leagues and one-off tournaments throughout the year (Fall, Winter, and Summer seasons).
- Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement.
- Handle essential administrative tasks related to sales transactions and customer service inquiries.
- Collaborate effectively with team members to align efforts and achieve business goals.
- Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times.
- Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
- Verify guests' legal drinking age
- Assist with closing duties as needed
Required Qualifications:
- Strong leadership ability with a willingness to lead by example.
- Exemplary communication, time management, and organizational skills.
- Upbeat energy, enthusiasm, and a positive attitude.
- Ability to think on your feet and manage customer expectations.
- Ability to work in a fast-paced environment and collaborate effectively with a team.
- Availability to be present in the space on evenings, weekends, and holidays.
- Ability to stand, walk, and bend for long periods of time, and maneuver up and down stairs.
- Ability to obtain proper licensing and certifications for the location.
Benefits (*applies only to full-time employees):
- Health, Dental, and Vision insurance*
- Short-Term Disability*
- Accident and Critical Illness Insurance*
- 401(k) *
- Meals while working are included for free
Pay: Hourly
Job Type: Non exempt, Full Time
Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.
