Assistant General Manager Social/Golf Exp Manager

Job Description

Job Description

Description :

Five Iron Golf is the country's premier indoor golf and entertainment experience, with 26 locations nationwide and more on the way. Five Iron Golf’s core mission is to seamlessly meld golf and entertainment, and in the process, make golf inclusive and accessible for all.

The Assistant General Manager - Social (AGM-S) works closely with the General Manager to provide all the fun and memorable experiences that Five Iron Golf has to offer. In this role, the AGM-S coaches the staff to deliver exceptional service and genuine hospitality, ensuring that guests leave with experiences they want to share with family and friends. The AGM-S also leads the Golf Experience Team, guiding guests through their Five Iron Golf journey, ensuring guest satisfaction and engagement. This position focuses on highlighting the fun and excitement of the sport, while creating an environment that emphasizes the unique experiences Five Iron Golf offers.

Responsibilities include, but are not limited to, the following :

• Drive revenue in Simulator Rentals, Food and Beverage Sales, and League sales.
• Participate in the recruitment, hiring, and training of all staff, managing the onboarding and continued education of new hires.
• Actively evaluate employee performance to ensure day-to-day business needs are met.
• Manage and oversee all operations of the social side of the business, including leagues, simulator rental experiences, event execution, facilities maintenance, food & beverage service, and social staff scheduling.
• Set and uphold above-and-beyond service standards for all staff
• Support the efficient operation of the space by monitoring and reducing labor and other operating costs.
• Maintain an understanding of the location’s P&L and assist in local marketing efforts.
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings.
• Engage with customers to understand their needs and provide personalized recommendations.
• Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement.
• Manage with and through associates to deliver an exceptional guest experience by overseeing pre-visit communications, onsite interactions, and post-visit follow-ups.
• Handle administrative tasks related to sales transactions and customer service inquiries.
• Collaborate effectively with team members to align efforts and achieve business goals.
• Oversee the sales, execution, and management of Five Iron Golf leagues and one-off tournaments throughout the year (Fall, Winter, and Summer seasons).
• Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times.
• Ensure that the location adheres to health and safety regulations and operates in compliance with all local laws, including alcohol service laws

Required Qualifications :

Benefits (

Pay : $55K-60K Potential Bonus of up to $7.3K

Job Type : Exempt, Full time

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.

Requirements :

Salary : $55,000 - $60,000