What are the responsibilities and job description for the Golf Attendant position at Five Iron Golf?
Job Description
Job Description
Description : Description
Five Iron Golf is the country's premier indoor golf and entertainment experience, with 26 locations nationwide and more on the way. Five Iron Golf’s core mission is to seamlessly meld golf and entertainment, and in the process make golf inclusive and accessible for all.
We are seeking morning / afternoon Guest services specialists (we call that a “Golf Attendant”). Golf Attendants are dedicated to delivering exceptional service and genuine hospitality. Golf Attendants are people-oriented, get to know Guests on a first-name basis, and are able to develop a proficiency at using our equipment, including our golf simulators. Golf Attendants report directly to the GM of Performance.
Responsibilities include, but are not limited to, the following :
- Deliver exceptional service to guests, ensuring a fun and enjoyable experience
- Take pride in ensuring guests' enjoyment by actively checking in with guests at the bar and in assigned simulators during their visit to ensure satisfaction and promptly address any concerns
- Develop comprehensive knowledge of the golf simulators to guide guests in selecting appropriate gameplay, explain data outputs, and enhance their overall experience
- Assist in organizing golf bag storage, managing golf equipment, and performing basic simulator maintenance and troubleshooting
- Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, and memberships. Use this expertise to confidently sell and cross-sell across various offerings.
- Provide informative, engaging tours of the facility.
- Follow all Five Iron standards for guest engagement, including a first drink prompt, upselling, suggestive selling, and adhering to service scripts.
- Maintain extensive knowledge of our food and beverage offerings. Present menus, answer questions about menu items and alcohol offerings, make recommendations, and use upselling techniques
- Use point-of-sale terminals to enter orders and process payments accurately
- Serve food and beverages in a timely and courteous manner
- Ensure golf simulators, and surrounding areas are clean and guest-ready
- Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
- Verify guests' legal drinking age
Required Qualifications :
Benefits (
Job Type : Non-Exempt, Part-Time Hourly
Tip Eligible
Hours : vary by week; emphasis on mornings and afternoons
Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.
Requirements :
