What are the responsibilities and job description for the Golf Experience Associate position at Five Iron Golf?
Job Description
Job Description
Description :
Five Iron Golf is the country's premier indoor golf and entertainment experience, with 26 locations nationwide and more on the way. Five Iron Golf’s core mission is to seamlessly meld golf and entertainment, and in the process, make golf inclusive and accessible for all.
The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf experience, acting as their host to ensure satisfaction and engagement. You'll focus on making sure they enjoy all the fun that golf and Five Iron have to offer! The Golf Experience Associate goes beyond simply taking orders, guiding guests through the menu and offering recommendations that elevate both the dining and gaming experience and the overall guest satisfaction, while also driving sales.
Responsibilities include, but are not limited to, the following :
- Provide a fun golf experience from check-in to check-out, gamifying the experience for added fun
- Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times. Promptly address any concerns.
- Serve as the in-house expert on our golf simulator technology and use your expertise to ensure guests have the best possible experience, highlighting everything Five Iron Golf has to offer
- Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships. Use this expertise to confidently sell and cross-sell across various offerings.
- Maintain extensive knowledge of our food and beverage offerings. Present menus, answer questions about menu items and alcohol offerings, make recommendations, and use upselling techniques
- Use point-of-sale terminals to enter orders and process payments accurately
- Serve food and beverages in a timely and courteous manner
- Ensure golf simulators, and surrounding areas are clean and guest-ready
- Maintain up-to-date knowledge of all of our technology, additional products, and promotions
- Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
- Verify guests' legal drinking age
- Assist with closing duties as needed
Required Qualifications :
Benefits (
Pay : Hourly tips and commission
Job Type : Part-time, non-exempt
Hours : Vary by week; Weekday afternoons / nights, and weekends
Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.
Requirements :
