What are the responsibilities and job description for the Network Escalation Engineer position at FIVE NINES TECHNOLOGY GROUP, INC?
Job Description
Job Description
Description :
Want to work for a company built by IT people for IT people? Looking for a position to combine your world class people skills and your top-notch IT knowledge? Good, because we have been searching all over Husker Nation for you. Are you in?
About us :
We were born in Nebraska, raised in Nebraska, and enjoy serving the Midwest with offices in Lincoln, Omaha, Kearney, & Central City.
We are growing insanely fast, fast enough to make the Inc 5000 list 9 years running.
We are all about our company culture so much so, that it’s our #1 priority.
We believe life is an adventure to be lived. With more than 170 engineers, there are enough resources to go around. You can log off and know that someone else has your back so you can get out and enjoy life.
We love giving back to the community. In fact, we set aside dollars each month for employees to donate to causes they are passionate about.
With us you will be able to :
Work with insanely smart people. Top talent wants to work with top talent. Here you will have the chance
Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth
Work for a leader that has your back.
Act as an escalation point for clients experiencing performance issues with their network
Experience multiple client environments and work to maximize their network performance
Requirements :
What we will ask you to do :
Act as the final point of escalation for complex network issues.
Diagnose and resolve advanced network incidents, ensuring minimal down time.
Recognize potential roadblocks and solution with the client and service team to remove them.
Diagnose, troubleshoot, and resolve complex technical issues involving network infrastructure, wireless solutions, firewalls, switching and related services.
Actively participate in disaster recovery and emergency situations relating to client networks
Provide the highest level of customer service, perception, and satisfaction
Work through a daily schedule in ConnectWise of on-going ticket review
Work with the Service Team Leads to ensure client requests are prioritized appropriately.
Provide guidance to Field Service Team Engineers on network solutions
Maintain internal networks as necessary : Administration and maintenance of the remote monitoring and management system.
Maintain proactive work each month to keep systems updated
Required Skills & Experience :
Associate’s or bachelor’s degree in Networking or equivalent work experience
Major industry certification (CCNP, CCIE, or comparable) is desired or relevant work experience
5 years of experience in related role
2 years of previous customer service experience
WLAN design / Ekahau experience preferred
Fortinet / Fortigate experience preferred
Cisco routers, switches and firewall experience
Desired Skills & Experience :
Minimum of 3 years’ experience with Cisco, Meraki and / or Fortinet
Demonstrated ability to troubleshoot a variety of network issues
Strong written and verbal communication skills are essential to provide high-level customer service
Self-motivated with the ability to multi-task while working in a fast-paced environment.
Basic knowledge of Windows Server 2019 / 2016
Voip experience
Experience with Meraki networks and Aruba
Wifi surveying and planning
What we bring to the table :
Competitive salary
Full health care benefits options including health, dental, vision, and disability
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