What are the responsibilities and job description for the Primary Engineer - On-Site position at Five Nines Technology Group, LLC?
Description
Are you in tune with your technical side? Want to work with businesses to enhance their IT strategy? Ready to work in a flexible, team-based environment and help a rapidly growing company produce amazing results? Good, because we have been searching all over Husker Nation for you. Are you in?
About us:
- We were born in Nebraska, raised in Nebraska, and enjoy serving the Midwest with offices in Lincoln, Omaha, Kearney, Central City & St. Louis
- We are growing insanely fast, fast enough to make the Inc 5000 list 9 years running.
- We are all about our company culture so much so, that it’s our #1 priority.
- We believe life is an adventure to be lived. With more than 190 engineers, there are enough resources to go around. You can log off and know that someone else has your back so you can get out and enjoy life.
- We love giving back to the community. In fact, we set aside dollars each month for employees to donate to causes they are passionate about.
With us you will be able to:
- Work with a team of engineers that are insanely smart and good at what they do
- Learn and grow in your breadth of knowledge in IT
- Have complete ownership of your client portfolios by maintaining the integrity of their technology environment and fostering strong relationships with the client team
Requirements
What you should bring to the table:
- Develop rapport and manage business relationships with owners and decision makers through phone calls and onsite visits
- Possess a general understanding of assigned clients’ industry and applicable regulations, in order to recognize how they impact IT strategy and needs
- IT Support relating to issues with the internal systems and network infrastructure
- Support services for virtualization technologies with VMware
- Support disaster recovery solutions
- Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
- Document maintenance for all computer systems and network infrastructure
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Maintain proactive work each month to keep systems updated
- Desired Technical Knowledge, Skills, and/or Abilities:
- Professional IT Certifications, such as: Microsoft MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
- Interpersonal skills: such as telephone skills, communication skills, active listening and customer-care
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organization's key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast moving environment
What we bring to the table:
- Competitive annual salary
- Full health care benefits options including dental, vision.
- Company laptop, home internet and mobile phone stipend.
- Long term and short term disability insurance.
- 401K plan
- Unlimited PTO
Education and Experience:
- Associate’s or Bachelor’s Degree in Information Technology or related field or equivalent work experience
- 3 years of previous experience with Five Nines stack technology
- 3 years of previous customer service experience
- 2 year of previous customer service experience in a face to face environment
