Front Desk Customer Service Associate

Job description

We are looking for a customer-oriented service representative who is able to open the gym Early Tuesday and Thursday mornings, 5:15AM to 11:15am. Must be an early riser. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Base of $20 per hour with potential of making upwards of $25 per hour with sales commissions.

Responsibilities

· Enthusiastically greet members and potential members

· Identify and assess customers’ needs to achieve satisfaction

· Manage incoming calls

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer service team sales targets

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

Skills

· Proven customer support experience or experience as a client service representative

· Strong phone contact handling skills and active listening

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication skills

· Ability to multi-task, prioritize, and manage time effectively

Job Type: Part-time

Pay: From $20.00 per hour Commission and Free Gym membership

Early morning, 5:15 to 11 am weekday shifts available

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: 12 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Morning shift

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $20 - $25