Patient Access Representative - Central Scheduling

Patient Access Representative (Call Center)

ABOUT FIVE RIVERS HEALTH CENTERS

Five Rivers Health Centers is an expanding Federally Qualified Health Center (FQHC) providing a medical home for low-income patients in Dayton and Xenia, Ohio. We provide quality medical, dental, vision, and behavioral healthcare to over 27,000 patients with more than 90,000 visits annually at our eight convenient locations.

As an FQHC, our growing organization empowers staff to make a difference in the lives of others every day with a commitment to providing quality, cost-effective healthcare for our patients with respect and dignity, without regard for ability to pay.

Position Overview

The Patient Access Representative (PAR) must abide by various regulatory compliance rules and must always treat patients with dignity and respect. The Patient Access Representative will work directly with the patients to ensure each patient understands the financial policy, sliding fee scale, and to collect appropriate payment for services.

General Responsibilities

• Assist patients in making appointments, completing appropriate paperwork, making referrals, and verifying all necessary information is correct
• Assist patients with clarification of their financial responsibilities and sliding fee scale application when necessary.
• Speaks to callers professionally and politely
• Routes messages effectively to ensure prompt service
• Other duties as assigned

Qualifications

• High School diploma or equivalent preferred
• Associates Degree in the healthcare or business field preferred
• Minimum of one year of Customer service experience with data entry required
• Windows-based computer experience required
• Medical terminology knowledge preferred

Benefits

Five Rivers Health Center offers a complete benefits package including medical insurance, dental insurance, vision insurance flexible spending accounts, health savings accounts with employer contributions, health reimbursement account, 9 1/2 paid holidays, 20 paid vacation & sick days, short-term disability, long-term disability, life insurance, wellness incentive, organization incentive, retention bonus, tuition discounts and 401(k) with employer contribution.

EOE/M/F/D/V

Job Type: Full-time

Pay: From $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid jury duty
• Paid orientation
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
• Volunteer time off
• Wellness program

Schedule:

• 8 hour shift

Work Location: In person

Salary : $17