What are the responsibilities and job description for the Service Desk Technician position at Five Rivers IT Inc.?
At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years.
We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.
Responsibilities:
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We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.
Responsibilities:
- Provide initial contact and incident resolution to customers with hardware, software, and application problems
- Attempt to resolve as many incidents during the first call as possible
- Document incident resolution and status in incident PSA tool
- Provide day-to-day support for localized PC issues
- Create and manage user accounts and provide remote troubleshooting support to customers
- Provide input and update to standard operating procedures
- Participate in the organization's change management process
- communicating and escalating issues using sound judgment and self-initiative
- Provide polite and friendly customer service
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- This is a Full-Time position
- All standard benefits are included such as medical/dental/vision insurance and vacation time
- We encourage and reward professional certifications
- Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered
- You will be placed at our Rochelle Park, NJ office. Please do not apply if you are not local or are not willing to relocate
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