What are the responsibilities and job description for the Visitor Services Assistant (Seasonal) position at Five Rivers Metro Parks?
Position Description
Under the supervision of the Visitor Services Manager, the Visitor Services Assistant (VSA) welcomes on-site visitors and groups, determines the purpose of the visit, and provides requested information to the visitor or calls upon an available staff member as appropriate to assist visitor.
Duties/Responsibilities
To perform this job successfully, an individual must perform essential duties to expected performance standards. Reasonable accommodations are made as required for persons with disabilities as defined under the Americans With Disabilities Act.
- Provides service to the public, responding to questions, offering assistance, and providing information.
- Works assigned schedule and exhibit regular and punctual attendance and works outside of normal schedule as required. Must be available weekends and holidays.
- Completes visitor contact logs and reports during or after contact for tracking purposes as required.
- Ensures all visitors, volunteers, vendors, and staff are treated in a professional and courteous manner. Utilizes agency's website and maps to provide directions to all visitors. Assist with tours and sales as needed.
- Collaborates with Visitor Services Representatives (VSR) and subject matter experts (SME) to deliver outstanding service to all visitors by assisting with information research.
- Demonstrate appropriate professional written and oral communication skills.
- Receives, sorts, and distributes mail, as needed. Monitors, maintains and distributes education kits, as needed.
- Monitors the public areas of assigned location and reception areas to ensure that specified areas are presentable at all times. Open and/or close facilities when appropriate.
- Performs other duties as assigned.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A combination of appropriate education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. An example of an acceptable qualification is:
- High school degree or GED with interest in a customer service, hospitality or related field.
