What are the responsibilities and job description for the Operations / Scheduling Coordinator position at Five SmoothStones AV a division of Atlantic Home...?
Job type Full-time
Number of openings for this position 2
Job description
Operations Coordinator
This position now being filled due to company growth.
Reports and provides support and assistance to the Director of Operations
Typical Duties and Responsibilities
Typical Duties and Responsibilities
- Provide support to the Director of Operations
- Assist in adding, deleting, rescheduling, and updating statuses of jobs on the company work calendars
- Update all required information in company systems (Google Calendar, iPoint, SupplyPro).
- Assist in the scheduling of incoming telephone and online scheduling requests by builders and residential customers
- Verify jobs are documented, all paperwork is in order and ready for work by crews
- Assist in tracking crews, routes, work needing to be rescheduled or re-routed throughout the day using LIVE GPS maps & dashboard
- Assist in making sure crews complete all required documentation and work status reports for billing as complete or left to be done for rescheduling
- Provide excellent service during all customer interactions – verbal, written or electronic
- Work with other company departments and co-workers to provide excellent customer experiences
- Work to learn, grow, and increase your work skill set so that you may advance in the company or elsewhere
Skill Set Requirements
- Excellent communication skills – verbal, telephone, electronic (email)
- A really great and positive telephone voice
- Ability to thrive in a fast-paced environment
- Ability to have FUN and achieve common goals as a team
- Must be a TEAM player and work well with others
- Must be able to multi-task – handle multiple projects and responsibilities at the same time with speed & accuracy
- Proficiency with PC/Mac software including MS Office, Google Chrome, Gmail, etc.
- Attention to detail
- Ability to follow specific instructions
- Persistence – ability to stay with projects and tasks until successful completion
Experience Required
- High School diploma or equivalent
- 2 years working in a customer service position either coordinating or performing
- Track record of working well in a team environment
- Knowledge of the residential construction, security, home technology, or audio video industries is a PLUS
- Consistent record of attendance, reliability, and integrity
Benefits
Health, Dental, Vision insurance
Employer paid Life Insurance, ST & LT Disability
Paid time off
401(k) & Matching
Flexible schedule
Paid time off
401(k) & Matching
Flexible schedule
