What are the responsibilities and job description for the Regional Director, Midwest - Naperville, IL (01) position at Five-Star Audio Visual?
Job Details
Job Location: 01 - Naperville, IL
Salary Range: Undisclosed
Description
Reports To
The Regional Director reports to the Vice President, Operations.
Job Overview
The Regional Director coordinates and oversees the operation of the hotel satellite offices, including overall responsibility for supervising the Hotel Directors and maintaining quality control. Ensure the maximum in client service, operational efficiency, employee development and profitability levels.
Responsibilities and Duties
Operations Management
- Effectively oversee day to day operation procedures in accordance with company policy
- Effectively manage the sub-rental of equipment to ensure client need and office profitability is met
- Manage on-site inventory according to company standards, including utilization, maintenance and repair
- Maintain positive employee relations
- Maintain sales efforts and follow-up of Hotel onetime clients for future leads and potential business
- Ensure client and hotel account billing is completed accurately and on-time
- Effectively utilize the companys business software
- Maintaining a high level of professional appearance, demeanor, ethics and image of self, as well as subordinates
- Ensures adaption and implementation of the Experiential Method at all locations within your region
- Other related duties as required or assigned
Customer Service
- Attend Hotel VIP and Anniversary Parties for team support
- Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
- Actively maintain and cultivate positive public relations with Hotel account
- Supervises and mentors all on-site staff to ensure client satisfaction and revenue maximization.
Employee Relations
- Maintain adequate staffing levels
- Oversee interviewing and hiring of employees
- Assure that all new hires are properly trained on Five-Star policies and all audiovisual equipment
- Continually develop employees assigned to office
- Conduct timely team member reviews
- Address employee concerns or questions
Evaluations
- Observe and evaluate the work of the Director, Event Production at each location
- Prepare written performance evaluation of Director, Event Productions at each location every 12 months
- Conduct performance evaluation interviews with the Director, Event Productions at each location
- Assure that performance evaluations for all regional employees are regularly scheduled
- Assure Individual Development Plans (IDP) are executed for all region employees
Budgeting and Purchasing
- Assure maximum rental potential of audiovisual services
- Assure budgeted rentals and maximum profitability is achieved
- Employ all company tools to assist Director, Event Production to be financially successful including weekly and monthly financial evaluations.
- In conjunction with the Vice President, Operations, develop long and short term financial objectives
Qualifications
