What are the responsibilities and job description for the Call Center / Customer Service position at Five Star Automotive Group?
Looking for a Great Opportunity working in a Fun Environment with Excellent Earning Potential?
Do you enjoy customer service and collaborating with your team to make a real difference?
Mercedes-Benz of Indianapolis is hiring a Business Development / Customer Service Representative
- No Cold Calls
- No Sales Calls
- Hourly plus Bonuses
- Full Time with Excellent Benefits
- Great Work Life Balance
- Family Owned and Operated
Responsibilities
- Receive inbound service calls and set appointments/answer questions for our service department
- Respond quickly to internet & phone inquiries using email, scripts and templates.
- Follow up with Customer Concerns and Questions by Discuss with Management Team
- Maintain positive relationships with teammates and dealership management.
- Utilize CRM tracking system daily.
Qualifications
- At least one previous role based in customer service or Call Center Required
- Previous Dealership BDC Experience and CDK experience a Plus!
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan Match
- Short & Long Term Disability
- Paid time off and vacation – Earn up to 10 Days Off Year One!
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Long term job security
- Discounts on products and services
We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
