IT Field Support Technician

IT Field Operations Technician (GA, Athens)

The position of IT Field Operations Technician will support the launch and day to day operation of the Micro Market business from a technical standpoint. This position will also support the sites that are live and in production. This role will report to branch leadership and the project support team.

Service Support Area: NEGA - Athens, GA area

Major Job Duties and Responsibilities:

• Receive and record equipment information.
• Will work closely with clients and vendors
• Negotiate network connections for all new accounts
• Ensure all network connections are good in existing accounts
• Responsible for maintaining cameras and DVR systems in all markets
• Will complete service calls for all market locations
• Maintaining parts inventory
• Responsible for warranty credit of parts and returns
• Collecting of video files for loss prevention
• Support of handhelds devices used for inventory management
• Performing surveys with management of new accounts for layout
• Will also give support to Corporate IT infrastructure team (Will occasionally travel)
• Monitoring the connectivity of active sites

Technical Skills required:

• Networking knowledge
• Ability to troubleshoot Network issues.
• PC hardware troubleshooting skills

Requirements:

• Certification in one or more of the following preferred; MCP, A . or Network
• Proven ability to be self-managed, self-motivated ("thinking outside the box" and retain "lessons learned")
• Project management skills
• Excellent time management skills
• Knowledge of vending business helpful
• Customer service experience
• Excellent communication skills
• Excellent organizational skills
• Strong knowledge of MS office (Excel, word, PowerPoint, etc..)
• Knowledge of cabling (Cat5 / 6, BNC, etc.)
• Must be able to lift 35lbs ; on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis.
• Must be able to consent to an initial drug screen
• Must be able to consent to a background check

Benefits:

• Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays
• Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc.

Position Information:

• Status: Full-Time
• Pay Rate: Based on experience and technical knowledge
• Work Hours: 8:00am – 5:00pm; overtime will be required
• Work Days: Monday, Tuesday, Wednesday, Thursday, and Friday; weekend work may be required

About Five Star Breaktime Solutions:

Join one of the nation’s largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service.

Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO/Disabled/Veteran

Location - GA, Athens

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation Package:

• Hourly pay

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Commute:

• Athens, GA 30605 (Required)

Ability to Relocate:

• Athens, GA 30605: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $24