What are the responsibilities and job description for the Customer Relations Specialist position at Five Star Call Centers?
Join a dynamic and growing team dedicated to simplifying home improvement and delivering top-tier customer support across multiple channels. This is a full-time, remote opportunity for residents of the following states:
AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
You’ll thrive if you're tech-savvy, people-oriented, and love fast-paced environments that require multitasking and critical thinking. We’re looking for individuals who are passionate about delivering exceptional customer experience and growing their skills in a remote first company.Requirements
- Minimum 1 year of customer service/call center or office experience required
- 1 years in financial services, home improvement, or sales is a plus
- Experience with CRM tools and Microsoft Office Suite
- Technical proficiency with the ability to troubleshoot basic software and connectivity issues
- Strong verbal and written communication skills
- Ability to type at least 35 WPM accurately
- Self-motivated, dependable, and able to work independently
- Must pass a background check in compliance with state and federal laws
- Previous remote work experience preferred
- Handle a high volume of inbound/outbound calls in a timely, professional manner
- Identify, research, and resolve customer needs related to home improvement projects and financing options
- Follow communication scripts while maintaining a natural and empathetic tone
- Assist clients (contractors, lenders, homeowners) through various service-related requests and escalations
- Manage service requests through multiple digital platforms, ensuring timely and accurate responses
- Use internal systems to document, escalate, and track customer issues
- Work cross-functionally with internal departments to fully resolve customer concerns
- Participate in training, special projects, and team meetings as assigned
- Ensure full compliance with company policies and applicable financial regulations
- Maintain a positive, solution-oriented attitude at all times
- Hours: Full-time, 40 hours/week
- Set Shifts: Monday–Friday 12:30p-9:00p CST or Tuesday-Saturday 9:00a-5:30p CST
- Training: Paid, 2 weeks, Monday–Friday, 8:00 AM – 5:00 PM CST
- Pay: Starting at $14/hour $1/hr shift differential for nights/weekends
- Status: Full time- Benefit (40 hrs) eligible 1st of month after 60 days
- Company-provided equipment for full-time, permanent employees
- Must have a secure, high-speed internet connection and dedicated workspace
Ready to make a difference from the comfort of your home?
Apply now to join a supportive, forward-thinking team where your customer service skills make a real impact in the home improvement industry.
NOT YOUR ORDINARY CALL CENTERᵀᴹ
Salary : $14
