What are the responsibilities and job description for the Customer Service (Benefit Card) M-F position at Five Star Call Centers?
We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.
Qualifications
- Previous 1 year customer service or customer support experience preferred
- Previous 1 year call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Type 35 words per minute accurately
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
Responsibilities
- Manage large amounts of inbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Seize opportunities to upsell products when they arise
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Pay & Benefits
- Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
- Work hours - Shifts between 9:00am-11:00 pm (EST) ; Work Days - Mon-Fri
- Paid Training - typically 1 week in length from 9:00am-6:00pm (EST)
- Status - Full time 40 hours
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.
NOT YOUR ORDINARY CALL CENTERᵀᴹ
Salary : $14
