What are the responsibilities and job description for the Phone and Chat Specialist position at Five Star Call Centers?
Job Description
Job Description
Help our essential workers get to the frontlines! We are looking for phone and credential specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses’ credentials after they’ve selected the healthcare facility they would like to work with. You’ll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts. Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers.
Qualifications
1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Technical savvy
Previous remote work from home experience a plus
Quick learner and able to work independently
Type 35 words per minute accurately
Strong phone and verbal communication skills along with active listening
A background check applicable with state and federal laws is required
Responsibilities
Manage large amounts of inbound or outbound calls in a timely manner
Manage multiple chat channels at one time
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and / or alternatives
Access company and client resources provided to accurately handle the call
Perform Data Entry and Customer Service skills
Be able to navigate on-line efficiently
Work requests / records received for those requesting to sign up for a shift
Identify customers' needs, research to see if request has credentials needed
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Pay & Benefits
Starting pay - $14 / hour, plus shift differential(extra $1 / hr nights & wkds) and possible increase after 90 days pending attendance and performance
Work hours - Shifts between 5 : 00am-5 : 00pm (PST) Work Days - Mon-Fri and rotating weekends
Paid Training - 3 weeks in length from 6 : 00am- : 300pm Mon-Fri (PST)
Status - Full Time 40 hours
Equipment Provided Option - Equipment will be shipped to you for full time permanent employees.
Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment
Hardware / Software Requirements :
Processor : Intel® Core™ i5 5200 Series or greater
Memory : 8GB on Windows 8.1 / 10 64 bits
Screen Resolution : 1280x768 or higher, dual monitors required.
USB headset
Click here for an example
No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
Firewall must be enabled (Will be checked prior to allowing login to system)
Click here for the BYOD policy for full detailed list of requirements
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.
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