What are the responsibilities and job description for the Call Center / Customer Service position at Five Star Chrysler Dodge Jeep Ram Fiat?
Five Star Dodge Chrysler Jeep Ram is hiring an Experienced Call Center / Customer Service Representative
This Job is FOR YOU if you :
Have Previous Call Center Experience
Are comfortable interacting via the Phone for an 8 hour shift
Excel in Customer Service and have Proven Communication Skills
Appreciate training, a script to follow to ensure success and an aggressive payplan to reward your efforts and achievements!
Why it's GREAT :
No Cold Calls!!
No Sales Calls!!
Never Boring
Hourly plus Generous Monthly Bonuses and Incentives!
Excellent Benefits
Fun and Exciting Work Environment
Responsibilities and Qualifications :
Answer inbound calls from our own service customers and Set Appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Follow up with customers as needed to reset any missed appointments
Participate in team and process training sessions - keeping positive relationships with teammates, sales teams and dealership management.
Utilize our computer tracking system daily.
Previous Customer Service experience a must!
Excellent computer skills required
Valid Driver's License
Benefits
Medical, Dental & Vision Insurance
401K Plan Match
Short and Long Term Disability
Paid time off and vacation - Earn up to 10 Days off Year One!
Growth opportunities
Paid Training
Employee vehicle purchase plans
Long term job security
Discounts on products and services
We are an equal opportunity employer and prohibit discrimination / harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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