Job Description
Job Description
Description :
Job Title : Store Associate
FLSA Status : Non-Exempt
Reports To : Hardware Store Manager
Job Objective
The store associate is responsible for providing efficient, friendly customer service by processing and handling customer orders in a timely, accurate, safe, and courteous manner. This position is responsible for greeting and welcoming customers and delivering outstanding customer experience. The candidate must be friendly, customer service oriented, flexible, and possess excellent communication skills. Strong computer skills are a must.
Incumbent maintains efficiency in a manner that will optimize the cooperative’s market share and savings, improve the cooperative’s efficiency, help achieve the cooperative’s mission and goals, and result in outstanding customer service.
This position will maintain a positive attitude that promotes team work within the location, as well as within the cooperative and upholds a favorable image of Five Star Cooperative at all times.
Qualifications
Education / Experience :
- Strong customer service skills – ability to be friendly and understanding to customers and co-workers
- Candidate must be honest – ability to handle money
- Excellent communication skills
- Candidate must be proactive, initiative, enthusiastic, and flexible
- Willingness to work mornings, evenings, and Saturdays as needed
- Candidate must be teamwork oriented
License, Certificate, or Registration : Valid driver’s license
Basic Skills : Speaking, Writing, Reading Comprehension, Listening, Monitoring, Judgement and Decision Making, Time Management
Essential Tasks :
Obtains or receives merchandise, totals bill, accepts payments, and makes change for customers in country storeWhen not assisting customers, may help stock shelves or counters with merchandiseMaintain awareness of all promotions and advertisements and provide this information to customersStamps, marks, or tags price on merchandiseProvides general assistance to customers concerning location and price of merchandiseAssists in maintaining and cleaning the condition of the storeAccurately records customer transactions and handles monetary transactions by operating a cash registerCommunicates with others in a polite and professional mannerPromote and Practice Five Star Cooperative’s valuesEnforce and abide by all cooperative policiesPerform duties as requested by managementCleans work area as neededHas knowledge of and adheres to Five Star Cooperative’s safety regulationsMaintenance & Safety :
Observe OSHA, state, and federal safety regulationsMaintains company compliance, enters any compliance data and completes monthly preventative maintenance schedules.Operates trucks and equipment safelyReceives no OSHA, state, or federal citationsReceives no valid customer complaints concerning drivingMaintain clean and neat facilitiesService and Skills :
Excellent customer service required – Applicant must be neat and approachableHandles customer complaints smoothly – notifies supervisor of any problems and strives to solve any problems quickly, either personally or through communication with the supervisor.Excellent telephone skills – applicant must promptly and courteously answer the phoneRequires acute attention to detailRequires making decisions that affect customers, other employees, Five Star Coop’s financial resources, and / or the image and reputation of the organizationCommitment to excellence and high standardsActively work to increase personal skills and knowledgeAttend product, merchandising, safety, and cooperative meetings as requestedWork Context for the Essential Functions of the Job
Requires face-to-face and telephone communication with individuals, customers, or teams dailyOpportunity to make decisions without supervision,Requires making decisions that impact the results of co-workers, clients or the company,Requires being exact or highly accurate,Requires repeating the same physical activities or mental activities over and over,Requires meeting strict deadlines daily to ensure customer service when unloading and product delivery deadlines.Requires work with others in a group or team,Requires work with external customers or the public,Includes responsibility for work outcomes and results,Includes responsibility for the health and safety of others,Requires wearing common protective or safety equipment,Other Duties :
Ability to deal effectively with a diversity of individuals at all organizational levelsGood judgment with the ability to make timely and sound decisionsVersatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasmAbility to work independently and as a team playerMust be able to climb stairs, reach above, below, and at shoulder level.Willingness to work from multiple locations within the cooperativeWork Conditions and Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is performed indoors or outdoors and will have exposure to external elements including : weather extremes of Northern Iowa, heights, confined spaces, and other variable and unique environments. Employee will have exposure to dust from feed, grain, or fertilizer products.
Requirements : Physical Abilities
Far Vision—The ability to see details at a distance.Near Vision—The ability to see details at close range to complete detailed paperwork and computer work(within a few feet of the observer).Reaction Time—The ability to quickly respond (with the hand, finger, foot) to a signal (sound, light, picture) when it appears.Static Strength—The ability to exert maximum muscle force to lift, push, pull, or carry objects.Response Orientation—The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.Spatial Orientation—The ability to know your location in relation to the environment or to know where other objects are in relation to you.Depth Perception—The ability to judge which of several objects is closer or further away from you, or to judge the distance between you and an object.Extent Flexibility—The ability to bend, stretch, twist, or reach with your body, arms, and / or legs.Multilimb Coordination—The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.Manual Dexterity—The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble or move objectsClimbing—Ability to climb stairs.
