What are the responsibilities and job description for the Body Shop Receptionist position at Five Star Dealerships Inc.?
Job Description
Body Shop Receptionist and Accounts Receivable Specialist
We are seeking an organized, professional, and customer-focused individual to join our team as a Body Shop Receptionist and Accounts Receivable Specialist. This dual-role position combines front desk responsibilities with managing financial transactions, ensuring smooth operations and excellent customer service in our body shop.
Key Responsibilities: Greet and update customers, answer phones, handle payments and update route sheets.
Receptionist Duties
Greet customers and visitors with a friendly, welcoming attitude, providing a positive first impression of our shop.
Answer and direct phone calls, emails, and inquiries professionally and promptly.
Schedule appointments for vehicle repairs, estimates, and follow-ups.
Maintain an organized and clean front desk area.
Assist customers with paperwork, insurance forms, and other documentation related to vehicle repairs.
Communicate effectively with customers about their vehicle’s status and address questions or concerns.
Coordinate with technicians and staff to ensure smooth communication between departments.
Accounts Receivable Duties
Accurately prepare and issue invoices for completed services.
Track and follow up on outstanding customer payments.
Reconcile accounts receivable records and resolve discrepancies.
Process payments via cash, checks, and credit card transactions securely and accurately.
Communicate with insurance companies regarding claims, approvals, and payments.
Maintain detailed records of all financial transactions and update customer accounts in the system.
Generate and provide financial reports as required by management.
Qualifications
High school diploma or equivalent; additional education or certification in office administration, accounting, or related fields is a plus.
Proven experience in a customer service or receptionist role, preferably in the automotive or body shop industry.
Basic knowledge of accounts receivable processes, with experience in billing or collections preferred.
Proficiency in office software (e.g., Microsoft Office Suite) and familiarity with accounting or shop management software.
Excellent communication, interpersonal, and organizational skills.
Ability to multitask and handle a fast-paced environment effectively.
Detail-oriented and capable of maintaining confidentiality regarding financial and customer information.
Work Environment
Primarily office-based in a professional and customer-friendly body shop environment.
May occasionally interact with the shop floor to coordinate updates with technicians.
Benefits
Health insurance, paid time off, retirement 401k
Schedule
Monday through Friday 8-5 pm
Compensation
pay is based on experience
Job Requirements
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.
Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
We Would Love To Talk With You!
Apply By Clicking The "Apply Now" Button
Body Shop Receptionist and Accounts Receivable Specialist
We are seeking an organized, professional, and customer-focused individual to join our team as a Body Shop Receptionist and Accounts Receivable Specialist. This dual-role position combines front desk responsibilities with managing financial transactions, ensuring smooth operations and excellent customer service in our body shop.
Key Responsibilities: Greet and update customers, answer phones, handle payments and update route sheets.
Receptionist Duties
Greet customers and visitors with a friendly, welcoming attitude, providing a positive first impression of our shop.
Answer and direct phone calls, emails, and inquiries professionally and promptly.
Schedule appointments for vehicle repairs, estimates, and follow-ups.
Maintain an organized and clean front desk area.
Assist customers with paperwork, insurance forms, and other documentation related to vehicle repairs.
Communicate effectively with customers about their vehicle’s status and address questions or concerns.
Coordinate with technicians and staff to ensure smooth communication between departments.
Accounts Receivable Duties
Accurately prepare and issue invoices for completed services.
Track and follow up on outstanding customer payments.
Reconcile accounts receivable records and resolve discrepancies.
Process payments via cash, checks, and credit card transactions securely and accurately.
Communicate with insurance companies regarding claims, approvals, and payments.
Maintain detailed records of all financial transactions and update customer accounts in the system.
Generate and provide financial reports as required by management.
Qualifications
High school diploma or equivalent; additional education or certification in office administration, accounting, or related fields is a plus.
Proven experience in a customer service or receptionist role, preferably in the automotive or body shop industry.
Basic knowledge of accounts receivable processes, with experience in billing or collections preferred.
Proficiency in office software (e.g., Microsoft Office Suite) and familiarity with accounting or shop management software.
Excellent communication, interpersonal, and organizational skills.
Ability to multitask and handle a fast-paced environment effectively.
Detail-oriented and capable of maintaining confidentiality regarding financial and customer information.
Work Environment
Primarily office-based in a professional and customer-friendly body shop environment.
May occasionally interact with the shop floor to coordinate updates with technicians.
Benefits
Health insurance, paid time off, retirement 401k
Schedule
Monday through Friday 8-5 pm
Compensation
pay is based on experience
Job Requirements
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.
Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
We Would Love To Talk With You!
Apply By Clicking The "Apply Now" Button
