What are the responsibilities and job description for the Field Service Engineer position at Five Star Enterprise (UK)?
Summary / Objectives
Provider of medical imaging repair and maintenance seeks an experienced Service Engineer to maintain, and repair PET / CT medical imaging devices
MUST HAVE THIS SKILL SET AND EXPERIENCE!!!
Thrives to provide technical support and troubleshooting assistance with equipment and maintain a high quality of customer satisfaction.
Essential Responsibilities
Assist in the repair of diagnostic imaging equipment specific to PET / CT medical imaging devices background
Must be a self-starter, able to travel and work independently with minimal supervision
Ability to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive, customer environments
Perform Scheduled preventative maintenance that includes calibrations and verifications of system specifications.
Learn and gain knowledge of imaging equipment in order to perform preventative maintenance on machines.
Accurately document all service activities in accordance with the Company Quality Standards.
Assess, calibrate, and maintain test equipment
Submitting field service reports timely and according to functional standards.
Communicate with account manager on services being provided.
Manage and Maintain company assets required to perform all necessary job functions.
Work Environment
This job operates in the field where the individual will be going to several different sites to and will be around a variety of medical imaging equipment.
Work Schedule
Primarily Monday thru Friday normal business hours occasional evening and weekends.
Physical Demands
The physical requirements that are essential to perform this job are to talk and to hear. It will also be required by the employee to frequently stand; walk, lift up to 75 Lbs., to use hands to handle or feel; and reach with hands and arms.
Competencies
Ability to follow procedures and instructions / direction.
Ability to work well with others.
Communication Proficiency.
Business Acumen.
Customer Service Skills.
Travel
This position requires frequent and regular travel as needed to service the technical needs of customers.
The individual in this position must be willing to travel and drive distances to get to a variety of sites within a 4 hour radius.
Some travel and assignments will require flying and overnight stays.
Education and Experience
Must have formal training and field experience in one of the following that applies PET, CT
High School Diploma or GED Required
Some College or Degree Preferred
Required Citizenship / Work Permit / Visa Status
US Citizen / Green Card holder
Must-Haves
Must have Recent Field Service Engineer experience
Must have Recent experience in the required modality
Must be Factory or formally trained by PHILIPS, GE, or SIEMENS ONLY
Must provide trained certificate from any of the OEM (Philips / GE / Siemens)
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