What are the responsibilities and job description for the Systems Analyst position at Five Star Enterprise (UK)?
SUMMARY :
The Systems Analyst will lead the expansion of standard processes in IQMS ERP (now called DELMIAworks) and related applications to scale business operations, improve existing practices, and address new business requirements.
This role requires a deep working knowledge and understanding of core business systems, including but not limited to IQMS and / or Oracle.
Knowledge of all areas covered by the ERP system is required, including manufacturing, planning, purchasing, finance, reporting, etc.
RESPONSIBILITIES :
Perform systems setups and configurations to support business operations.
Design and develop Crystal Reports for various business needs.
Generate and analyze reports to provide actionable insights to stakeholders.
Implement and support IQMS applications and solutions.
Collaborate with cross-functional teams to understand requirements and deliver solutions.
Troubleshoot and resolve system issues promptly.
Ensure data integrity and security across all systems.
Travel up to 25% to various locations as needed for project implementation and support.
Lead the development and implementation of various ERP modules in consultation with business leaders from manufacturing, operations, quality, finance, and supply chain.
Ensure delivery of key business systems projects within scope, schedule, and budget, including hands-on technical abilities.
Gather, analyze, and document functional / technical requirements for new projects and enhancements to existing solutions.
Create, manage, and perform system-testing activities for releases and upgrades.
Research production system issues, resolve user problems, and escalate when necessary.
Perform application and process-specific training activities to educate technical and non-technical users about the solutions you configure and support.
Document system configurations and system application test protocols in support of quality compliance validation.
Establish standards for the use of IQMS within the business.
Prioritize enhancement requests.
Provide recommendations for version control and upgrades.
Work with business stakeholders to leverage ERP capabilities to drive efficiencies and accurate reporting.
Coordinate with the IT Infrastructure team and outside vendors to ensure high reliability of ERP systems in a 24x7 manufacturing environment.
Interact regularly with shared services and operations leadership to ensure alignment of business applications roadmap with business strategy.
Evaluate and possibly implement related and supporting ERP systems (i.e., reporting packages, Business Intelligence tools, etc.).
Other duties as assigned.
PHYSICAL DEMANDS :
Regularly required to sit, stand, bend, reach and move about the facility; some light lifting possible.
REQUIREMENTS QUALIFICATIONS :
Bachelors degree in information technology, Computer Science, or a related field.
3 years of experience with IQMS and Crystal Reports.
Strong understanding of systems setups and configurations.
Proficient in designing and developing Crystal Reports.
Excellent problem-solving and analytical skills.
Ability to work independently and as part of a team.
Strong communication and interpersonal skills.
Willingness and ability to travel up to 25%.
Solid experience delivering and implementing ERP solutions across multi-site manufacturing organizations.
Extensive experience implementing and supporting IQMS.
Strong knowledge of manufacturing operations.
Strong skills with SQL and Crystal Reports required.
Excellent verbal and written communication skills, including the ability to communicate complex ideas concisely to a variety of stakeholders.
Ability to manage multiple complex projects and initiatives with minimal oversight.
Self-motivated, organized, accurate, and detail-oriented, with a strong sense of urgency.
PREFERRED QUALIFICATIONS :
Previous experience in the manufacturing industry, particularly in plastics manufacturing.
Experience with other reporting tools and ERP systems.
Experience in multi-ERP environments.
Experience with IT integration of acquired companies.
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