What are the responsibilities and job description for the Customer Support Advisor (Outside - John Deere - Large Construction Equipment position at Five Star Equipment?
CUSTOMER SUPPORT ADVISOR
(Outside Sales in Large Construction & Forestry Equipment Industry)
Salary: $40,000 to $60,000 base pay Commission (Earning potential up to $75k per year)
- Company Laptop & Cell phone
- 7 Paid Holidays generous paid time off
- Paid Training & Rewards
- 401k & Co. Match
- Comprehensive Benefits
- Fantastic Work-Live Balance
Job Type: Full Time, Exempt - Monday thru Friday
Five Star Equipment has an excellent opportunity for a Customer Support Advisor (CSA) for the Rochester, NY territory. We are looking for a self-motivated, experienced sales professional to join our team. The CSA is responsible for driving product support sales (service, parts & undercarriage) to customers within their assigned territory.
The CSA is viewed by the field customer as an extension of the service, parts and sales departments. The CSA fosters brand loyalty by promoting equipment maintenance and service programs to customers, parts sales and providing technical support.
ABOUT US!
Five Star Equipment is Northern PA and New York States John Deere Construction and Forestry Equipment Dealer with seven locations serving 57 counties.
As a leading North American Dealer, Five Star Equipment is committed to offering a full range of high-quality equipment for the Construction and Forestry industries. We accomplish this by offering full-service repair facilities, large parts inventories, and dedicated employees for all your sales, parts, and service needs.
Locations:
- Dunmore, PA
- Williamsport, PA
- Waterford, PA
- Kirkwood, NY
- Rochester, NY
- Syracuse, NY
- Orchard Park, NY
Responsibility
- Develops and implements strategies to ensure assigned territory coverage and increase business profits. Schedules calls and visits to current and potential customers. Develops rapport with current and future customers and maintains satisfaction to ensure ongoing business.
- Works in the field calling on customers to drive incremental product support sales (service, parts and undercarriage work).
- Gathers year, make, model or function of equipment to be serviced. Offers recommendations for needed parts, preventative services or other requests based on needs being discussed.
- Assists field customers with obtaining quotes for common needs like batteries, engines, bucket teeth, oil, filters, PM, etc.
- Markets and sells both OEM and aftermarket ground engaging tools, undercarriage and miscellaneous wear parts.
- Markets and sells repair services for all OEM equipment and competing manufacturers.
- Markets and sells value added programs such as extended warranties, maintenance and repair plans, machine inspections, overhauls, standard job quotes, and special promotions offered by the company.
- Performs follow-up calls at customer locations on wholegoods and major parts and service sales.
- Maintains/updates CRM database for customer sales calls and other encounters.
- Provides introductions and limited technical support on John Deere Worksite Solutions.
- Actively participates in the companys safety mind frame, is aware of ones surroundings and wears all PPE at all times.
- Other duties as assigned.
- Must possess 3 - 5 years' experience in Parts, Sales and Service within the Large Construction Equipment Field.
- Prior experience in Customer Service, Troubleshooting and Diagnosing Large Construction Equipment issues is preferred.
- Manages ones own time, resources and performs to the best of their ability under all work conditions, etc.
- Ability to use laptop computer and software applications such as the CDK business system, Microsoft Office and Internet functions.
- Ability to work flexible hours as well as work in various demanding environmental conditions.
Salary : $40,000 - $60,000
