What are the responsibilities and job description for the Call Center / Customer Service position at Five Star Ford Stone Mountain?
Five Star Ford Stone Mountain is hiring an Experienced Call Center/ Customer Service Representative
This Job is FOR YOU if you:
- Have Previous Call Center Experience
- Are comfortable interacting via the Phone for an 8 hour shift
- Succeed in Customer Service and have Proven Communication Skills
- Appreciate training, a script to follow to ensure success and an aggressive payplan to reward your efforts and achievements!
Why it’s GREAT:
- No Cold Calls!!
- No Sales Calls!!
- Never Boring
- Hourly plus Generous Monthly Bonuses and Incentives!
- Excellent Benefits
- Fun and Exciting Work Environment
Responsibilities and Qualifications:
- Answer inbound calls from our own service customers and Set Appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Follow up with customers as needed to reset any missed appointments
- Participate in team and process training sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize our computer tracking system daily.
- Previous Customer Service experience a must!
- Excellent computer skills required
- Valid Driver’s License
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan Match
- Life Insurance
- Short Term Disability
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Discounts on products and services
We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
