Demo

Plumbing Manager - Columbus

Five Star Home Services LLC
Canal Winchester, OH Full Time
POSTED ON 2/12/2025
AVAILABLE BEFORE 4/30/2025

As a small family-owned business in Central Ohio, Five Star Home Services was started over 50 years ago and has expanded to over 40 locations throughout the Columbus, Dayton, and Cincinnati metropolitan areas. At Five Star, our mission is simple : WE SERVE THOSE IN NEED . Of course, our focus is primarily serving clients with Residential Electric, HVAC, or Plumbing needs, but our passion is much deeper than that. Through our Profit on Purpose program, we donate 10% of our profit to the communities that we serve – a large portion of which goes directly to supporting individuals in short and long-term recovery from drug addiction. To learn more about how your work as a Five Star employee would help support amazing local initiatives, click the link below!

https : / / youtube.com / shorts / jXCl-wHyop4?si=DoAS5_AzzEFf3DOI

As a Plumbing Manager, you will be responsible for overseeing plumbing operations, effectively leading a team of 15-20 plumbers, and providing hands-on training to promote team development. Your day-to-day work will intersect with installation technicians, dispatch staff, and other department managers to ensure alignment and consistency across company verticals. In addition, you will be responsible for maintaining meaningful and impactful relationships with customers, vendors, suppliers, and internal / external company representatives.

Ideal Candidate Non-Negotiables :

  • High Achiever
  • Extensive Plumbing Knowledge
  • Accountable (both self and team)
  • Consistent
  • Problem-Solver
  • Customer Service Focus with a Passion for People
  • Reliable
  • Detail-Oriented

DUTIES AND RESPONIBILITIES

  • Oversee and review the work of your team daily to ensure that Five Star Standards are being met.
  • Communicate regularly with Dispatch Team / Manager to ensure customer satisfaction and technician availability.
  • Develop individual training program for team members, with the help of leadership team, to ensure team development, growth,
  • and satisfaction.

  • Develop a weekly coaching schedule with your team, both as a group and individually, to identify strengths and areas of opportunity within your department.
  • Maintain consistent involvement in any and all trainings surrounding Licensure and Company Standards and ensure that your team is in alignment with requirements.
  • Provide hands-on training both in-office and in the field to ensure that your team has the necessary tools to successfully and efficiently complete daily tasks / jobs.
  • Monitor departmental budget performance, including salaries, bonuses, inventory, and overtime. Regularly communicate with the Finance team to ensure alignment with company profitability goals.
  • Manage parts / inventory ordering and plan ahead to ensure your team is set up for success with the proper equipment.
  • Spearhead conversations with vendors surrounding warranties, product recalls, operational / functional issues with products, etc.
  • QUALIFICATIONS

  • Valid plumbing license (Backflow Certification is a plus!)
  • Minimum of 5 years of plumbing experience
  • Minimum of 2 years of direct field management / supervisor experience
  • Valid Driver's License
  • High school diploma / GED (trade school or military experience is a plus)
  • ADDITIONAL CONSIDERATIONS

    This job will take place both in-office and in the field. As a result, the ideal candidate is :

  • Capable of standing and / or sitting for long periods of time
  • Able to move up to 50lbs
  • Equipped with basic computer skills and has the ability to host virtual meetings as needed
  • Willing to use our established technology platforms to perform daily tasks
  • The pay range for this role is :

    90,000 - 100,000 USD per year(Columbus Market)

    PI260906488

    Salary : $90,000 - $100,000

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