What are the responsibilities and job description for the Sales / Customer Service Representative position at Five Star Race Car Bodies?
Five Star Fabricating, Inc., is a fast-growing manufacturing company with a focus on innovation,
customer service, and a winning mindset. We are currently seeking a highly motivated Sales/Customer
Service Representative to join our Sales team. This position plays a key role in ensuring exceptional
customer satisfaction through prompt, professional service and effective account management.
You will manage customer accounts across multiple market segments, process orders, resolve inquiries,
and facilitate new product launches. Acting as the liaison between customers and production, you will
ensure smooth communication on product development and delivery schedules. Occasional travel is
required to promote the company and its products. Maintaining confidentiality of financial, material,
and manufacturing processes is essential.
Responsibilities:
- Sales & Customer Engagement
- Build and maintain customer relationships through proactive outreach.
- Identify new sales opportunities and convert customers from competitors.
- Promote products via trade shows, events, and sales calls.
- Account Management & Support
- Assist customers with product inquiries, quotes, and order modifications.
- Process returns, credits, and complaints promptly.
- Maintain accurate customer records and facilitate marketing communications.
- Order Processing & Logistics
- Handle inbound sales calls, order entry, and shipping coordination.
- Provide timely updates on order status and estimated delivery.
- Support in-person customer pickups and ensure seamless transactions.
- Problem Resolution
- Address customer concerns by identifying issues, proposing solutions, and ensuring
- Manage backorders and communicate shipment updates.
- General Duties
- Adhere to company policies, safety standards, and quality procedures.
- Stay updated on company products and industry trends.
- Assist other departments as needed, including occasional shipping support.
Qualifications:
- High school diploma or equivalent required; associate or bachelor's degree in business,
- 2–3 years of sales or customer service experience, ideally in a manufacturing environment.
- Strong customer service skills and proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to multitask and stay organized in a fast-paced environment.
- Racing or high-performance automotive experience is a plus.
Five Star offers competitive compensation and benefits packages, as well as opportunities for career
growth and development.
Dental & Vision for employees and dependents. • Paid holidays and vacation.
• Health Savings Account. • Fitness center discounts.
• Company provided Life insurance. • Cell phone discounts.
• Supplemental Life Insurance for • Tuition reimbursement.
employees and dependents. • Employee referral bonus program.
- Short- and Long-Term disability insurance.
If you meet the above requirements and are interested in this opportunity, please submit your resume
for consideration to hr@fivestarbodies.com. We look forward to hearing from you.
May apply in person at 8899 368th Ave. Twin Lakes, WI 53181
