What are the responsibilities and job description for the National Director of Housekeeping position at Five Star Senior Living?
Key Responsibilities
Position Overview :
As the National Director of Housekeeping, you will play a crucial role in upholding our commitment to excellence and enhancing the quality of life for our residents. The National Director of Housekeeping (NDHC) is responsible for overseeing housekeeping operations across all Five Star Communities companywide. This involves leading a large, dispersed team, standardizing procedures, managing costs, and ensuring compliance with health and safety regulations to enhance resident satisfaction and operational efficiency.
Work Mode : Primarily remote with travel to communities up to 80% of the time.
Key Responsibilities :
Strategic Leadership
Develop and implement the national housekeeping strategy in alignment with the company's goals and standards.
Expert communication and coordination within a matrixed reporting structure across multiple departments and regions.
Provide leadership and direction to Community and Regional leaders on Housekeeping SOP and Program compliance.
Operations & Budget management
Prepare and manage the national housekeeping program budget, provide regional support for efficient use of resources and cost control.
Develop and implement an optimal cleaning schedule for all operational areas, ensuring efficient use of resources, and adherence to high-quality cleaning standards.
Key role in the disposition and onboarding process for communities, liaising, & coordinating with capital projects team.
Reporting & Technology
Prepare and present regular reports on national, regional housekeeping performance, including key metric performance and improvement areas.
Evaluate & recommend technologies & tools to enhance housekeeping operations and efficiency.
Resident Satisfaction
Promptly address and resolve resident complaints or issues related to housekeeping with ED and RDO.
Create a safe, clean, and welcoming environment for our residents and team members.
Emphasis on maintaining high cleanliness standards and exceeding resident expectations.
Monitoring KPIs, such as resident satisfaction scores, cleanliness ratings, and operational efficiency to drive success.
Health and Safety & Crisis Management Compliance
Ensure compliance with health, safety, and environmental regulations & conduct regular audits to ensure adherence to cleanliness and safety standards.
Develop and implement training programs and protocols for crisis management scenarios such as disease outbreaks, natural disasters, or unexpected high occupancy.
Experience / Skills :
Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Proficiency in English and Spanish, with strong verbal and written communication skills in both languages.
Minimum of 10 years of experience in a senior housekeeping or facilities management role, with experience in senior living, healthcare, or hospitality settings preferred.
Expert understanding of health, safety, and environmental regulations.
Excellent communication, organizational, and problem-solving skills.
Proficiency in using technology for schedule optimization, reporting, and data analysis.
Knowledge of commercial cleaning / laundry equipment, chemical feeder systems, & automated controls.
Location Information
Five Star Senior Living's corporate headquarters are located in Newton, Massachusetts. Just 20 minutes outside of downtown Boston, the building features easy access to public transportation and the Massachusetts Turnpike.
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