What are the responsibilities and job description for the Onsite Technician position at Five Star Technology Solutions?
Onsite Technician
The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of a local school district.
The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment.
Responsibilities and Expectations
The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment.
Responsibilities and Expectations
- Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
- Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
- Perform computer imaging and software installations and maintain/repair technology inventory.
- Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
- Work within our ticketing system to maintain detailed troubleshooting notes and escalate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved
- Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes
- Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events
A successful Onsite Technician has…
- Experience with troubleshooting hardware, software, and connectivity issues
- A problem-solving mind, finding innovative solutions and seeing all pieces of the puzzle
- A customer service background and excellent communication skills
- An organized physical work area, as well as well-maintained virtual workspace utilizing Slack and Google tools
- A growth mindset that is eager to learn and the ambition to pursue further education through certifications like CompTIA A , Security , or Network , as well as staying up-to-date with the latest trends and news in the technology industry
- The ability to work effectively in both a team environment and independently
- The ability to lift and move computers and other potentially heavy technology hardware
- A driver’s license and a source of reliable transportation to travel between school buildings
- The drive to embody Five Star’s core values of equity, innovation, partnership, accountability, and respect
