What are the responsibilities and job description for the Personal Computer Support Technician position at Five Stones Research Corporation / 5SRC?
Position Overview Type: Full-Time, SCA
Location: Huntsville, AL
Travel: None expected
Clearance: Department of Defense (DoD) Secret security clearance, or the ability to obtain one
Work Authorization: U.S. Citizenship required
Summary/Objective
Five Stones Research Corporation (5SRC) is seeking energetic candidates to join our established and growing Huntsville-headquartered team.
Essential Functions
- Assists in ensuring availability, accessibility, and usability of Information Technology (IT) hardware and software for IT enterprise
- Responds to PC users’ requests for assistance – primarily by telephone and e-mail messages – with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, resolve or escalate to higher-level for resolution
- Installs software on personal computers (PCs)
- Performs routine maintenance of PC hardware and software
- Prepares new PCs for use, and previously used PCs for reuse
- Administers PC users’ IT, including ensuring compliance with security requirements
Required Education and Experience
- HS/GED
- Experience with computer components, Windows operating systems, and software
- Ability to troubleshoot IT problems and apply known solutions
- Must meet baseline certification requirements in accordance with DoD 8570 IAT-I category or higher
What We Offer:
- 401(k) Matching
- Company Events
- Dental Insurance
- Employee Recognition Programs
- Health Insurance
- Life Insurance
- Paid Time Off
- Parental Leave
- Performance Incentives
- Student Loan Repayment
- Tuition Reimbursement
- Vision Insurance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Experience
Required- Must meet baseline certification requirements in accordance with DoD 8570 IAT-I category or higher.
- Ability to troubleshoot IT problems and apply known solutions.
- Experience with computer components, Windows operating systems, and software.
Education
Required- High School or better
Licenses & Certifications
Required- Secret Clearance
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
