What are the responsibilities and job description for the Full-time Fraud/Plastics Specialist position at FivePoint Credit Union?
Responsible for fraud/plastic card operations, including processing and maintaining card base, data processing reports and
outage reports. Research and process credit and debit card adjustment, charge backs, and debit card fraud. Monitors reissue
for debit cards and purged account reports. Researches and resolves member problems and informs members of adjustment
corrections. Responsible for investigating alleged and identified fraud and crime against the Credit Union. Conducts research,
gathers information, interviews, and analyzes data. Completes related documents and reports. Assists law enforcement as
required. Handles insurance claims as necessary. Investigates all account fraud, acting quickly to prevent and mitigate risk
and loss to members and credit union. Support front-line operations staff and provide assistance as needed so that members
are well serviced. Provides professional, courteous, and timely service to members and support of personnel.
Assumes responsibility for the efficient and effective performance of assigned plastics functions.
the Credit Union.
Assumes responsibility for establishing and maintaining effective and professional business relations with members,
governmental officials and trade contacts.
personnel and with management.
Education/Certification:
- High school graduate or equivalent.
- Knowledge of basic accounting procedures preferred.
- One year of related ATM/Plastics maintenance experience.
- One year of fraud investigation and resolution experience within the financial industry.
- Good analytical and problem-solving abilities.
- Attention to detail and accuracy.
- Strong math and accounting skills.
- Good interpersonal skills.
- Able to operate all related computer applications.
- Able to use 10-key, PC, computer terminal, printer, and telephone.
- Knowledge of ATM and Network operations.
- Three years of related ATM/Plastics maintenance experience.
- Three years of fraud investigation and resolution experience within the financial industry.
Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average Hearing: Able to hear average or normal conversations and receive ordinary information.
Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
None: No hazardous or significantly unpleasant conditions (such as in a typical office).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)