What are the responsibilities and job description for the Part-time Live Teller position at FivePoint Credit Union?
POSITION SUMMARY
Responsible for providing real time teller assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). Provides professional, prompt, and courteous service and respects the confidentiality of members, while performing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier's checks, and cash advances. Balances each day's transactions and verifies cash and check totals. Performs specific assigned side jobs and occasionally assists lobby tellers with a variety of duties as
required. Performs most complex Teller functions as needed. Interactive Video tellers must be comfortable and proficient with technology devices and services and able to effectively communicate with members through video in a professional member-engaging manner.
ESSENTIAL FUNCTIONS
Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
Assumes responsibility for establishing and maintaining effective, professional business relations with members.
NON-ESSENTIAL JOB DUTIES
Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
Assumes responsibility for related duties as required or assigned.
MINIMUM QUALIFICATIONS
EDUCATION/CERTIFICATION:
High school graduate or equivalent is required.
REQUIRED KNOWLEDGE:
Knowledge of the fundamentals of quality customer service.
Currency and check handling knowledge is required for full-time positions and preferred for part-time positions.
EXPERIENCE REQUIRED:
Extensive customer service experience.
Strong experience handling currency and checks is required for full-time positions.
SKILLS/ABILITIES:
Excellent interpersonal and communication skills.
Must be comfortable and proficient with technology devices and services and able to effectively communicate with members through video in a professional member-engaging manner.
Professional appearance and attitude.
Good math skills.
Ability to operate related computer applications and business equipment including personal computer, adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
Good typing/data entry skills.
PREFERRED QUALIFICATIONS
Education/Certification: N/A
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
STOOPING: Bending downward and forward at the waist. Requires full use of lower extremities and back muscles.
FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
GRASPING: Using fingers and palm on an object.
FEELING: Perceiving sensual characteristics of objects including size, shape, texture, temperature, etc. through touch.
TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
AVERAGE VISUAL ABILITIES: Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.
PHYSICAL STRENGTH: Sedentary work. Exerts up to 50 lbs. of force occasionally. Lifts up to 10-15 lbs.
WORKING CONDITIONS NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).
