What are the responsibilities and job description for the Customer Support Representative position at Fiverr?
Description
Fiverr is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer Support team. If you are an experienced Customer Support Professional who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Fiverr works.
The ideal candidate is a proactive and solutions-focused customer support professional with at least one year of experience handling international clients via email and chat. They excel in communication, multitasking, and problem-solving, and thrive in fast-paced environments where collaboration, ownership, and continuous improvement are key.
Location: This position is based in Orlando, Florida (remotely) with travel to the Orlando office once a month.
WHAT AM I GOING TO DO?
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.
Fiverr is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer Support team. If you are an experienced Customer Support Professional who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Fiverr works.
The ideal candidate is a proactive and solutions-focused customer support professional with at least one year of experience handling international clients via email and chat. They excel in communication, multitasking, and problem-solving, and thrive in fast-paced environments where collaboration, ownership, and continuous improvement are key.
Location: This position is based in Orlando, Florida (remotely) with travel to the Orlando office once a month.
WHAT AM I GOING TO DO?
- Deliver independent, high-quality responses to customers via our email ticketing system and chat
- Provide reliable resolutions for critical and high-impact customer issues
- Take full ownership of customer concerns and follow them through to resolution
- Collaborate closely with Team Leads and Shift Managers to maintain customer satisfaction
- Share ideas and practical solutions to continuously improve the customer experience
- Identify service-impacting trends and escalate them appropriately
- Actively learn from others and grow as a customer support representative
- 1 year of customer support/service experience, ideally with a chat and email focus for a tech product with international clients
- Exceptional communication and interpersonal skills, a real team-player
- Service-oriented personality with a can-do attitude
- Strong problem solving/troubleshooting skills
- Strong ability to operate multiple applications and platforms
- Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement
- Detail-oriented, capable of handling multiple responsibilities at once
- Proficiency with data analysis in excel- an advantage
- Familiarity with Zendesk, Jira and automated support/helpdesk systems- an advantage
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.
