Field Service Technician

Position Summary

Accountability:

This position is responsible to provide quality and efficient service on company manufactured equipment as well as non-company equipment in various locations under general instructions.

Scope and Responsibilities:

Essential duties include, but are not limited to the following:

• Install, demonstrate, qualify, repair, or alter independently Fives machines (mechanically, electrically, and CNC) or associated equipment in customer's facilities. Perform these duties following verbal or written instructions given by Tech Support, Service Coordinator or Service Manager, or using information contained in drawings, service documentation, or other user documentation.
• Effectively demonstrate critical thinking and methodical troubleshooting skills to identify and repair root cause of reported issues.
• Understand operation of machines and associated equipment in customer's facilities to demonstrate or qualify equipment, or observes qualification runs conducted by customer personnel. Assure that the machine accuracy and quality are in accordance with specifications.
• Notify Service Coordinator &/or Technical Support when deviations from specifications occur, or when problems are encountered. Write complete service reports in accordance with procedures.
• Instruct customer's personnel to maintain and/or repair machines and equipment, emphasizing necessary safety precautions. Notify customer of any unsafe operating practices observed and document in detail on service report.
• Provide input for the improvement and development of company products.
• Maintain regular, responsible and predictable attendance.
• Has the ability to work overtime and/or work on "off-shifts" as required by business needs.
• Has the ability to work with and interact with other people on a routine basis.
• "On the road" a majority of time visiting customers and/or vendors, both nationally and internationally.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to fingers and handle. The employee is frequently required to reach with hands and arms and sense of smell. The employee is occasionally required to stand; walk; sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 80 pounds or work directly with customer to provide lifting equipment sufficient to accomplish the task safely. Specific vision abilities required by this job include color vision.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to slippery, wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

Education/Certification:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Associate's degree (A.A) or equivalent; two to four years related experience and/or training; or equivalent combination or education and experience.
• Valid Driver's License, Ability to obtain a Passport and Credit Card.
• May have to read and understand international print symbols.

Experience:

• Ability to use a range of hand tools as well as precision measuring instruments such as Precision Levels, Bluetooth Electronic Levels, Multimeters, Ballbar, Renishaw XL80 and API Laser Systems, and/or possess the aptitude to be trained and retention of said training.

Skills:

• Ability to read, analyze and understand technical documentation such as manuals, electrical/mechanical/pneumatic schematics, assembly layout and detail drawings, technical procedures, or governmental regulations. Ability to write detailed reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers and customers.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Good working knowledge of MS Office 365 programs such as word processing and spreadsheet generation software, and the general use of internal service system and communication systems.
• A professional, positive and considerate attitude possessing the ability to communicate effectively with internal/external customers, presenting a clean and neat appearance, commitment to the highest quality of work, serving customers effectively and efficiently, using these qualities as a tool for promoting Company image of a quality supplier.