What are the responsibilities and job description for the Parts Order Coordinator position at Fives?
About the Role:
This position requires a skilled professional who can handle multiple responsibilities and prioritize tasks effectively.
Essential Duties:
- Proactively create a safe and healthy work environment for all employees.
- Interact with customers through various channels to facilitate aftermarket parts sales.
- Provide price and delivery information for parts, send quotations, and follow up on internal processes.
- Keep records of open quotes, review customer purchase orders for accuracy and payment terms, and enter orders.
- Send order confirmations, coordinate parts orders and shipments, and make follow-up calls to provide shipping/tracking information.
- Update customers on order status, maintain records of customer interactions and transactions, and detail inquiries, issues, and comments, as well as actions taken.
- Assist in resolving customer billing issues and credit holds, provide and coordinate credit applications for new customers, and refer unresolved grievances to designated departments.
- Prepare change of address records and solicit the sale of new or additional services or products.
- Work closely with purchasing and engineering to resolve parts no longer available, collaborate with the warehouse to fulfill orders, and work closely with Machine Tool Services & Solutions/MSI teams to provide best-in-class customer response time.
