Business Office Manager

• Job ID

  1318790

• Req ID

  144028BR

• Job Category

  Administrative

• Career Area

  Community Careers

• Job Type

  Full-Time

• Work Shift

  Daytime

• Job Location

  1912 Marsh Road
  Wilmington, DE 19810

Work With Purpose

At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing their lives, as well.

The Opportunity

We are actively looking to add a Business Office Manager (BOM) to our team. As the BOM, you will manage the day-to-day administrative tasks such as all facility billing, accounts receivable, and collection activities and supervision of billing and collections personnel. You will also manage accounts payable, payroll and HR functions of the facility.

What You’ll Do

Daily Responsibilities

• Organize overall functions and controls within the community business office.
• Maximize cash flow through efficient billing and collection processes.
• Perform office support duties required by Executive Director.
• Maintain the Human Resources/Payroll and accounting system.
• Manage accounts payable, accounts receivable, petty cash, resident funds, and cash receipts.
• Assist with resident move ins and tours.
• Maintain confidentiality and privacy of all data, including resident, team member, and operations data.
• Interact with home office billing team and payers to define billing requirements and ensure prompt payment of claims.

What You’ll Bring

Experience & Education

• High School diploma or general education degree (GED).
• Requires 1 to 3 years bookkeeping and administrative experience and working knowledge of financial statements and automated financial software.
• Strong organizational and analytical skills; oral and written communication skills.
• Strong interpersonal skills.
• Ability to apply professional standards of practice in job situations.
• Knowledge of accounting procedures to maintain petty cash, resident fund, payroll, accounts payables and receivables.
• Must type 40-50 wpm and be proficient in the use of a personal computer, word processor and related Microsoft Office software product suite.

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision
• 401k Match
• Competitive PTO
• Life, Disability & other supplemental benefits
• Professional Development Funds
• Wellness Coaching & Personal Support Benefits
• Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our deep sense of purpose and passion for advancing the lives of others.

• Puts People First – You have an authentic connection to our vision of a world in which the quality of life is ageless, and a desire to advance our culture by always respecting and empowering our team members, residents, and families.
• Customer Focused – You strive to build and strengthen customer loyalty by delivering exceptional hospitality, thoughtful solutions, and innovative customer attraction and retention strategies.
• Results Oriented – You’re forward thinking, seeing the big picture as you lead with empathy and drive to exceed results. You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
• Drives Operational Excellence – You encourage a mindset of continuous improvement. You respect ideas, collaborate, and empower others to elevate how and what we deliver for our customers and each other.
• Embraces Change – You’re a change driver! A positive communicator who engages all key stakeholders to help them anticipate and embrace what’s next, you’re always adjusting the target for continuous improvement.

EEOC

Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including... Continue reading

Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.