What are the responsibilities and job description for the Customer Service Representative #2000 position at FiveStar?
General Summary: Customer Service Representatives provide a friendly, quick, and safe atmosphere for customers and fellow employees. They conduct sales transactions, ensure the store is well stocked, and exceptionally clean.
Essential Job Duties:
- Provide FiveStar customer service by greeting, thanking, making eye contact, and engaging with customers, making them feel welcome and appreciated.
- Complete fast paced, accurate sales transactions on a register, and accurately account for any mistakes in transactions such as voids or misprints of financial products.
- Prepare quality food using food service equipment (fryers, ovens, slicers, etc.) according to FiveStar guidelines and food safety standards.
- Maintain PAR levels in the Deli (Cold and Hot).
- Promote FiveStar specials by informing customers and suggestive selling on each transaction.
- Clean and merchandise sales areas (deli, sales floor, and cooler) to ensure product is always visually appealing and available for our customers.
- Clean floors, restrooms, parking lots, and all other areas around the store.
- Practice safe working habits that align with company safety rules.
- Comply with all local, state, and federal laws.
- Follow all company policies as outlined in the FiveStar employee handbook.
Minimum Qualifications:
- At least 18 years old.
- Ability to multi-task to meet customer’s needs.
- Professional appearance and a positive attitude.
- Team player, honest, hardworking, and excellent attendance.
- Basic Computer Skills.
Physical Requirements:
- Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
- Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
- Ability to work in varying seasonal weather conditions.
FiveStar is an Equal Opportunity Employer.
