Leasing Consultant

Company Information: Fivestone Management, LLC is a property management company based in Fort Worth, Texas, offering comprehensive solutions for the real estate industry. Since 2012, we have delivered multifamily, retail, office, and industrial property management services throughout North and West Texas.

At Fivestone Management, our goal is to create a thriving environment for the communities we manage. When you work with us, you become part of a team that values and champions individuals who bring their unique but equal strengths to the table. In return, we trust that each team member will deliver an outstanding experience to our residents.

Position Summary: The Leasing Consultant is the property’s sales representative whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned community and properly secure lease agreement from qualified persons. A Leasing Consultant is very service oriented and strives to make current residents feel welcome and comfortable in their community. The Leasing Consultant will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities.

Key Roles / Responsibilities:

• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Marketing and Leasing
  • Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents meet.
  • Inspects models and “market ready” vacancies daily to ensure cleanliness.
  • Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or manager when appropriate.
  • Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits.
  • Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
• Administrative
  • Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Types miscellaneous resident communication as needed.
  • Completes all lease paperwork including related addenda and accepts rents and deposits.
  • Completes Guest Card information form on ALL prospects, sends thank-you notes and performs follow-up.

• • Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. This includes the tour path and model units.
  • Inspects move-outs and vacancies.
  • Inventories office supplies on periodic basis. Reports needed items to manager.
  • Organizes and files appropriate reports, leases and paperwork.
  • Attends company meetings when requested.
  • Assists manager and assistant manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
• Performs any additional duties assigned by manager or assistant manager.
• Welcomes guests and handles incoming phone calls from prospective new residents and completes appropriate paperwork.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.

Required Education, Experience, and Qualifications:

• Position requires at least 1 years of experience in on-site multi-family property management.
• Type at least 35 wpm.
• Knowledge of Microsoft Office Suite, Gmail, OneSite, Real Page, and Velocity rental systems.
• Ability to effectively manage competing demands on time and attention.
• Strong work ethic
• Possesses perseverance to see the job through completion.
• Exhibits honesty and integrity in business dealings and decision making.
• Ability to travel and, if necessary, attend out of town meetings or conferences which require overnight travel.
• High School diploma or equivalent required.
• Ability to read, write, and speak English.
• Must have valid driver’s license and automobile insurance.
• National Apartment Leasing Professional (NALP) preferred, not required.
• Ability to work in a fast-paced environment, meet deadlines and multi-task.

Working Conditions:

• Bending, lifting, climbing, pushing, pulling, kneeling, sitting stand, walk, kneel, stoop, squat, pull, push, climb, crouch, crawl, talk, hear, and see and standing (occasionally) for long periods of time.
• The essential duties of this position require moderate to heavy lifting and carrying.
• Prolonged periods sitting at a desk and working on a computer.
• Environment, such as an office or outdoors.
• Exposures encountered, such as hazardous materials, loud noise, or extreme heat/cold.
• Ability to work a minimum of 40 hours per week. Must be available evenings, nights, weekends for staffing needs and emergencies.
• Must be able to comprehend and follow written and oral instructions.
• Must be able to complete tasks even with frequent interruptions.
• Must be able to use discretion and independent judgment as needed.
• Must be able to speak clearly on the phone and to fellow workers.
• Professional appearance is required; Attire will be designated by the area supervisor.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.