What are the responsibilities and job description for the Client Administrator position at Fix Group?
Are you a friendly, persuasive person? Do you love to move fast and juggle several projects? Are you known for producing excellent, polished work? Do you enjoy ensuring that every client has a completely positive experience? Do you thrive following policies and procedures? If so, we believe you may be a great fit for this role!
Who we are :
We are Shop Fix Academy! We are a business consulting company for Auto Repair Shops. Our mission is to set Auto Repair Shop owners up for success; to give freedom and confidence to become the businessman / woman they were always meant to be. Our motto is Change the owner, change the shop, and that's exactly what we do; we make a real difference in people's lives. We are more than just a coaching company that gives business advice and guidance. We lead, encourage, and inspire people to find their inner leader as individuals and owners.
Roles & Duties of a Client Administrator :
- Serve as the main point of contact for members by addressing concerns related to account issues, scheduling changes, and other needs as necessary through phone, email, and chat
- Schedule monthly individual coaching calls between the coach and tribe members
- Schedule twice monthly group tribe calls
- Serve as the main point of contact for any appointment concerns and / or any other account-related issues
- Manage and maintain the coach calendar, ensuring it is up-to-date and accurate
- Monitor the tribe's Facebook chat
- Keep track of conference attendees for your tribe
- Responsible for running the vendor booth and adhering to the schedule during local conferences
- Create marketing material that is distributed during conferences
- Maintain proper documentation of users who have canceled, received comped months, or are on a "scholarship"
- Ensure that any account changes are promptly and accurately communicated to billing and are accurately reflected on the member's next invoice (such as the addition or deletion of technicians as well as user subscription cancellation)
- Responsible for monitoring overall customer satisfaction and user engagement while adjusting operations accordingly based on the program's current needs
- Responsible for keeping subscribers up to date on company happenings such as conferences, classes / webinars, and contests via both email and across social media platforms
- Serve as the liaison to contracted instructors, assisting them in the scheduling and planning of their live courses as well as managing and maintaining records of their associated payment. Includes maintaining the live class and event calendar ensuring accurate class and webinar information is displayed
- Responsible for the content management, upkeep, and monitoring of social media accounts
- Assist with the bi-yearly formatting and implementation of Certification Exams
- Monitor the user platform, ensuring the site is operational and up to date in terms of content, layout, scheduled events, and / or classes and courses
- Report any platform errors, concerns, or mishaps and report promptly to the proper channels (part of the "customer-related concerns" portion of the above)
Still Interested? Here's What We're Looking For :
Benefits (the good stuff!) :
Shop Fix Academy is proud to be an Equal Opportunity Employer and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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