What are the responsibilities and job description for the Client Advocate position at Fix-It 24/7?
Fix-It 24/7 is looking for our next teammate! We are a fun-loving, goofy group that loves to have a great time while working hard to help our customers. If you're looking for a place to call home where you can build a career while having fun with your team, this is the place to do it!
The Opportunity
We aim for 100% customer satisfaction but sometimes that takes extra attention! The Client Advocate serves an essential function on our team – making sure that our customers receive the follow-up care and service that we strive for. This role is responsible for working with clients who have questions or concerns that are escalated by our front-line Customer Service team. Additionally, our Client Advocate will proactively reach out to customers to ensure they had a positive experience.
Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you!
Client Advocate Compensation & Benefits
- $21/hour uncapped performance bonus
- Health (with a fully company-paid option), dental, vision, and life insurance
- 401k company match
- 40 hours PTO 1 PTO Day in your birthday month 48 hours Sick Time
- 6 Paid Holidays
Client Advocate Responsibilities
- Communicate frequently with clients to make sure they feel heard and understood
- Schedule follow-up appointments with customers to ensure their needs and expectations are met
- Partner with department managers to ensure a satisfactory resolution to questions/concerns regarding performance, pricing, and billing
- Manage enrollment and billing for our membership program
Preferred Qualifications
- Clear written and verbal communication skills
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
Client Advocate Requirements
- Prior customer service or sales experience
- Willing to undergo background and drug tests in accordance with state and federal law
- High school diploma or equivalent
Schedule: Monday - Friday, 8 AM - 5 PM OR 7 AM - 4 PM
Location: In-Office, 16360 Table Mountain Parkway, Golden CO 80403
Salary : $21
