What are the responsibilities and job description for the Customer Service Representative position at Fix-It 24/7?
Fix-It 24/7 is looking for our next teammate! We are a fun-loving, goofy group that loves to have a great time while working hard to help our customers. We play games, compete in competitions for prizes, and rotate DJ responsibility for the office music. If you're looking for a place to call home where you can build a career while having fun with your team, this is the place to do it!
The Opportunity
The Customer Service Representative serves a critical function on our team – making sure that our customers receive top-notch service. This role is responsible for answering incoming calls from customers, assessing their needs, and scheduling jobs for our customers.
Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you!
Compensation & Benefits
- $18/hour Performance Bonus and Incentives. Our CSRs averaged over $28/hour in 2023!
- Health (with a fully company-paid option), dental, vision, and life insurance
- 401k with company match
- 40 hours PTO 8 hours of PTO in your birthday month 48 hours of Sick Time
- 6 Paid Holidays
Responsibilities
- Answer inbound calls from prospective and current customers
- Schedule appointments
- Make outbound calls to existing customers to schedule jobs
- Dispatch on-call technicians to urgent customer needs
Preferred Qualifications
- Clear written and verbal communication skills
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize and manage time effectively
Requirements
- Willing to undergo background and drug tests in accordance with state and federal law
- High school diploma or equivalent
Available Shifts:
- 8am-7pm, Wednesday-Saturday (4/10hr shifts)
- 10am-7pm, Tuesday-Saturday (5/8hr shifts)
- 10am-7pm, Wednesday-Sunday (5/8hr shifts)
- 8am-7pm, Sunday-Wednesday (4/10hr shifts)
- 10am-7pm, Sunday-Thursday (5/8hr shifts)
Location: In-Office, 16360 Table Mountain Parkway, Golden CO 80403
#COMISC #on-site
Salary : $18 - $28
