What are the responsibilities and job description for the Customer Service Representative position at Fix-It 24/7?
On - Time Experts
Job Type: Full-time, IN-Office Position
About us
On Time Experts delivers excellent plumbing, heating, and air conditioning repairs and upgrades throughout the DFW area. We take pride in providing our customers with world-class service.
At On Time Experts we have an upbeat and fun work environment. Music playing from the overhead speakers, occasional dance sessions, complimentary coffee bar, and catered lunches when sales goals are met, monthly company rally meetings. These are just some of the regular perks of working with On Time Experts.
We’re looking for friendly, motivated individuals who genuinely enjoy connecting with and helping others. Join a supportive, fun-loving team where your organizational skills and attention to detail will truly shine. You have a natural talent for making people feel heard and cared for, even in the busiest moments. Your ability to stay organized and communicate effectively makes you the perfect fit to match customers with the right solutions. If you’re ready to make a positive impact every day while working in a dynamic environment, we’d love to have you on our team!
Rotating Shifts (includes rotating weekends):
Our Call Center is open 7 days a week, and our CSR team answers calls from 8 am to 8 pm every day.
Rotating shifts that included nights and weekends
Pay:
- $15/hour Performance Bonus and Incentives. Our CSRs averaged over $20/hour in 2024!
Customer Service Responsibilities:
- Wow Customers through exceptional service on incoming calls.
- Wow Customers through exceptional service Outbound - to existing customers (no cold calling)
Customer Service Required Skills
- High school diploma or equivalent
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- MUST BE ABLE TO PASS A BACKGROUND AND DRUG SCREENING
Benefits
- Medical insurance
- Dental, life insurance
- 401k
- company uniform shirt
- 1 week of Paid vacation
- 6 Paid Holidays
- 1 Floating Holiday to use during your Birthday month
Salary : $15 - $20
