What are the responsibilities and job description for the HVAC Field Support Supervisor position at Fix-It 24/7?
Our Team
Fix-it 24/7 is dedicated to delivering exceptional HVAC service to homeowners in the Denver metro area, driven by our commitment to legendary customer satisfaction Reporting to our HVAC Service Manager, the Field Support Supervisor will lead, mentor, and manage a team of apprentices and Level 1 Technicians, providing training, guidance, and performance evaluations.
The Opportunity
We are seeking an experienced and passionate HVAC Field Support Supervisor to lead, mentor, and manage our team of Apprentices and Level 1 technicians. This pivotal role combines technical HVAC expertise with strong leadership and coaching abilities. As a key figure in our organization, you will champion our customer-focused philosophy, oversee operations, and drive the success of your team in providing outstanding residential HVAC maintenance services.
Compensation and Benefits
- $75,000 annual salary performance bonus
- Health (with a fully company-paid option), dental, vision, and life insurance
- 401(k) with company match
- 80 hours PTO 48 hours Sick Time Off
- 6 Paid Holidays 1 Floating Holiday in your birthday month
- Company vehicle and gas card
- Company-paid cell phone and tablet
Responsibilities
- Conduct regular training sessions focused on technical HVAC knowledge and customer service skills.
- Supervise daily HVAC maintenance operations, ensuring compliance with safety and quality standards.
- Provide hands-on support with complex maintenance tasks, troubleshooting, and emergency services.
- Monitor KPIs such as customer satisfaction, job completion rates, and service quality.
- Resolve complex customer concerns promptly, ensuring high satisfaction levels.
- Ensure service calls are scheduled, completed, and documented accurately.
- Promote accountability for work quality, customer interactions, and professional growth.
- Conduct regular one-on-one meetings with team members to provide feedback and set goals.
Requirements
- Minimum of 3 years in residential HVAC maintenance, with 1 year in a supervisory or managerial role.
- Willingness to undergo background and drug tests in accordance with state and federal law
- Valid driver’s license with a clean driving record
Schedule: M-F, 7 AM - 5 PM.
Location: 16360 Table Mountain Pkwy, Golden CO 80403
Fix-It 24/7 is an equal-opportunity employer. Employment decisions are based on merit and business needs. It is the policy of the Company not to discriminate against employees or applicants based on race, color, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law, with the respect to recruitment, hiring, training, promotion and other terms and conditions of employment. All employment decisions shall be consistent with the principle of Equal Employment Opportunity.
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over the sponsorship of an employment Visa at this time.
Salary : $75,000
