What are the responsibilities and job description for the Product Support Manager position at FixedOPS Marketing LLC?
We are looking for a Product Support Manager who wants to grow their career in client management and technical support. The Product Support Manager will maintain the functionality standards of our products, serving as the first point of contact for our clients and fulfilling change requests as needed. The ideal candidate has experience with client support or product support, along with strong proficiency in website technology and production. They should be highly observant, organized, a clear communicator, proactive in process improvement initiatives, and possess analytical thinking skills. The position is remote, so youll need a strong internet connection, and the drive to stay on task. We provide all necessary equipment.This is an entry-level product support position. Success in this role looks like : Going above and beyond in communicating expectations, issue resolution, and escalations to external clients and other departments.Maintaining a positive attitude with all clients; taking pride in being upbeat and helpful.Speed and accuracy; meeting or exceeding your teams SLAs.Meeting a quota of quality checks throughout each month.Able to prioritize longer-term projects.Thorough understanding of our software and offer management standards.Accurate record keeping of all client interactions and internal documentation, maintaining detailed records and issue resolutions.Candidates from the following states are eligible to apply : Florida, Illinois, Indiana, Maryland, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Washington, Wisconsin, VirginiaPreference will be given to candidates available from 11a-8p CST / 8a-5p PST. Your Duties Will IncludePerforming quality checks of all clients for ongoing proper installation of our products.Proactively contact clients via phone and email based on client needs. Set up regular check-in meetings with clients and to make best practice recommendations.Mastering use of our proprietary technology platform and project management systems to perform updates for clients and internal teams. Responding to incoming technical, customer support, and service offer update requests via web help desk, providing prompt and accurate technical assistance, troubleshooting, and resolution.Customer representative responsibilities include being the first point of contact on our phone lines; providing exemplary customer service.QA customers offer changes and other projects as necessary.Working cross-functionally to identify ways to improve the support process, internal communications and admin functionality for your team and clients.Other duties as assigned.Required Skills and Qualifications1 years remote customer service / support experience1 years working with website technologies, such as HTMLObsessed with detail with demonstrated critical thinking skillsExcellent general computer operation skillsExcellent communication skills, both verbal and writtenExcellent time management skillsHighly organized and self-motivatedStrong listening and people skillsAbility to follow a defined process, and suggest improvements when necessaryA self-starter someone who can get going without constant supervision.Friendly and has a strong team focusPreferredAssociates degree (or higher) in communications, marketing, online marketing, website production, or field with related experience.Demonstrated knowledge and understanding of Internet Marketing Solutions.1 years working in the Automotive industryBilingual in English and SpanishWhat We OfferThis is a full-time, salaried, W-2, remote position with a base salary of $45,000$50,000, depending on experience. This role provides an opportunity for professional growth and career advancement in technical customer service and support.We offer a comprehensive benefits package, including paid health, dental, vision, and life insurance. The company covers 100% of the cost for dental and base-level medical insurance for employees. Employees can also add their dependents and spouses to any of the available plans at their own expense.Additionally, employees receive two weeks of paid time off, accrued in the first year, plus nine paid holidays.Our CultureWe are a fully remote company. All of our staff members are experts in their specialties. FixedOPS Marketing is a 100% remote company, offering our team the flexibility to work from wherever they thrive bestprovided they have a reliable, stable internet connection that supports VoIP and video meetings. We believe in empowering our employees to excel by offering flexibility, autonomy, and a supportive environment. Our success is driven by the expertise of our team members and our ability to collaborate effectively, no matter where were located.While we take our work seriously, we also prioritize creating an atmosphere where you can thrive professionally while maintaining a healthy work-life balance. We value individuals who thrive in a remote setting, are passionate about contributing their skills, and are excited to be part of a growth-focused, results-driven team. Our goal is to provide the resources and freedom needed for everyone to grow and succeed in their roles.FixedOPS Marketing is an equal-opportunity employer committed to diversity and inclusion in the workplace. We strictly prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.This commitment extends to all aspects of employment, including hiring, promotions, terminations, compensation, benefits, training, and apprenticeships. Hiring decisions are based solely on qualifications, merit, and business needs.About FixedOPS MarketingFixedOPS Marketing LLC is a growing SaaS provider specializing in offer-based marketing solutions for the fixed operations segment of automotive dealerships across North America.We provide car dealerships, service centers, and independent service providers with marketing tools designed to attract online visitors and convert them into service customers.Our innovative solutions help dealerships enhance customer engagement, improve retention, and drive revenue into their service departments. By leveraging video, analytics, and integrations, we create high-impact marketing strategies that increase conversions. Our platform is offered as a monthly subscription with minimal upfront investment.Job Type Full-timePay$45,000 - $50,000
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Salary : $45,000 - $50,000
